TECHVED Consulting
About TECHVED Consulting
We are a Top Digital Transformation and Design Led Engineering powerhouse recognized worldwide with a clientele of Fortune 500+ companies. We have digitally transformed businesses in all sectors and domains and helped them serve their customers better. Over the years, we have achieved 125+ Awards & Nominations.
Since 2 Decades
TECHVED has constantly emerged as the best in this digital era and Transformed Customer Experience from all over the world
We Are
Thought Leader
Power of Knowledge
Innovation first
Our Offerings
Our Technical Capability
We are a Top Digital Transformation and Design Led Engineering powerhouse recognized worldwide with a clientele of Fortune 500+ companies. We have digitally transformed businesses in all sectors and domains and helped them serve their customers better. Over the years, we have achieved 125+ Awards & Nominations.
Since 2 Decades
TECHVED has constantly emerged as the best in this digital era and Transformed Customer Experience from all over the world
We Are
Thought Leader
Power of Knowledge
Innovation first
Our Offerings
Our Technical Capability
Key Insights
Services & Focus
Industry Focus
Client Focus
Portfolio
OLX
OLX
USABILITY TEST
UNDERSTANDING BUYER AND SELLER PERCEPTION
TECHVED collaborated with OLX to understand the perceptions of buyers and sellers on the mobile platform. Simulation testing was done to get real insights from the users of Indian metro cities. Perceptions, Navigation, and Journeys were tested.
IN-DEPTH RESEARCH
SIMULATION TESTING
Simulation testing helped in imitating real-world processes to capture a content vision that engages consumers when selling and buying on OLX.
IN-DEPTH RESEARCH
TREND ANALYSIS
Trend Analysis helped in identifying the common trends. TECHVED converted the pain points into opportunities that can be implemented for an augmented user journey.
KEY TAKEAWAY
OLX learned about the culturally diverse consumer behavior in India which was different from other parts of the world where they operate. It also helped in improving conversions and brand loyalty by creating superior experiences.
Hotels.com
Hotels.com
USABILITY AUDIT
CULTURALLY, AND CONTEXTUALLY & ENGAGING USER EXPERIENCE
Hotels.com is one of the largest online hotel booking aggregators with a choice of over 3,25,000 hotels and approximately 19,000 locations to choose from. TECHVED was approached by Hotels.com for their Thai website to find out the factors that restrict traffic to their site, and to make it more user-friendly and engaging.
ANALYSIS
IMPROVING CONVERSION FUNNEL
TECHVED identified and addressed the key problem areas that were leading to a lower conversion funnel and gave innovative solutions to improve online business.
ANALYSIS
CULTURALLY ADAPTIVE DESIGN
With Localisation and Longitudinal Study, TECHVED managed to answer the design flaws in the interface and offer a fruitful, engaging, and seamless user journey for the audience
KEY TAKEAWAY
The usability audit result threw an amazing insight into the culture of Thailand and the people's perception. It helped in resurrecting the website and answering the challenges that were posed at the start of the audit.
Liva Fluid Fashion
Liva Fluid Fashion
USABILITY AUDIT
A SEAMLESS B2B USER JOURNEY
A leading fashion fabric brand from Aditya Birla, LIVA, came up with a professional platform named LAPF (LIVA Accredited Partners Forum). The main idea is to connect the backward chain of yarn manufacturers to the forward chain of garment houses and wholesalers in India. TECHVED was approached by LAPF to audit their website 'LAPF Connect' and suggest necessary changes to augment the user journey and create a fulfilling engagement, both for the buyers and sellers.
ANALYSIS
AFFORDANCE AND AGILE USABILITY
TECHVED performed a thorough affordance testing along with Heuristic Evaluation to help meet content needs with high engagement for clear cognitive attention.
ANALYSIS
SEAMLESS USER JOURNEY
With the target audience as small-town India, TECHVED understood the ergonomics of the platform and offered solutions for high customer experience management.
KEY TAKEAWAY
TECHVED's meticulous study helped LAPF Connect understand the design flaws in terms of communication, visual appeal, and limitations to performing a task. Thus, helping them to take a corrective step and understand consumer behavior in rural India.
OPERA
OPERA
USABILITY TEST
UNDERSTANDING CONSUMER INSIGHTS AND COMPETITOR LANDSCAPE
Opera with its launch of mini and lighter versions wanted to get consumer insights on the browser, vis-a-vis the competitor landscape. Brand attribute and personification tests were conducted to get deeper mental models of consumers.
IN-DEPTH RESEARCH
METRO AND TIER 2 CITY TESTING
Meeting and gathering information from users in Metro and Tier 2 cities helped achieve a spectrum of diverse insights which helped Opera in creating a product road map.
IN-DEPTH RESEARCH
PERSONIFICATION TESTS
Personification tests helped assimilate deeper non-verbal insights, which assisted in a better understanding of brand attributes and perceptions.
KEY TAKEAWAY
Opera could benchmark its products against its competitors and define a clear road map. It could also understand the Tier 2 consumer behavior when operating on a mobile and desktop browser.
Axis Bank
Axis Bank
USABILITY TEST
ENGAGING CUSTOMER JOURNEYS
TECHVED collaborated with Axis Bank to test their m-site's as well as website's user-friendliness and to validate the new design which they already had in place. Along with that, we delved deeper into customer journeys and ascertained better ways to engage with the customers.
IN-DEPTH RESEARCH
SYSTEMATIC SCRUTINISE
TECHVED's meticulously focussed behavioral economics approach with extensive research in metro cities paved the way for understanding navigation issues users found in the new design.
IN-DEPTH RESEARCH
METICULOUS STUDY
TECHVED pinpointed the problem areas and converted them into opportunities, providing a platform for building intuitive and engaging interactions with the customers.
KEY TAKEAWAY
The results proved to be an eye-opener for the team of Axis Bank. With a better user engagement strategy along with focused navigation, Axis Bank was able to build user journeys and even succeed in up-selling and cross-selling various products.
H&R BLOCK
H&R BLOCK
USABILITY AUDIT
FROM PROTOTYPES TO SOLUTIONS
H&R Block is one of the largest tax filing websites providing accurate e-filing of taxes. TECHVED was tasked to identify the reasons for drop-outs and optimize the pre-login flow for their m-site. We also had to identify the information priority during the taxation and non-taxation phase with the objective to increase the conversion between these periods.
ANALYSIS
ITERATIVE DESIGNS
TECHVED audited various clickable prototypes to check with the users from metro cities to identify the pain points resulting in drop-outs and fewer conversions.
ANALYSIS
ENGAGING CONTENT INFORMATION
After a thorough analysis, TECHVED converted the pain points to provide an engaging content information strategy to create a winning destination for filing taxes.
KEY TAKEAWAY
With iterative designs, TECHVED managed to identify and address various problematic areas and paved the way for better user engagement.
Nature Basket
Godrej Nature's Basket
USABILITY AUDIT
DEEPER INSIGHTS ACROSS E-COMMERCE DIGITAL ASSETS
Godrej Nature's Basket is a grocery and fresh food gourmet store with offerings from across the world targeting middle and high-end strata of the society. Godrej Nature's Basket approached TECHVED to conduct a thorough UX audit report on its website, Android and iOS app to find UI/UX issues and answer them for a better and seamless user engagement journey.
ANALYSIS
MULTICHANNEL CUSTOMER EXPERIENCE
TECHVED understood the need for having a persuasive design which exhibits a premium offering across digital assets, thereby offering a multichannel customer experience.
ANALYSIS
SERVICE DESIGN APPLICATION
With the application of pluralistic walkthrough setup and service design application, TECHVED offered a merger of visual appeal and compatibility across digital assets.
KEY TAKEAWAY
The result provided an amazing insight and ways to increase customer engagement and offer a smooth and easy access to products through effective user journey.
Vodafone
Vodafone
USABILITY TEST
NEXT GENERATION MOBILE EXPERIENCE
TECHVED collaborated with Vodafone for multi trench User Testing to gather responses and test the prototypes across India and provide a detailed analysis to facilitate the unmet needs of the mobile phone users in Telecom sector.
IN-DEPTH RESEARCH
USER PROFILING
With detailed user interviews and testing in metro and non metro cities (SEC A and B users), along with deft observations, TECHVED identified the pain points for refinement.
IN-DEPTH RESEARCH
After analysing the data and identifying the trend, TECHVED converted the pain points into opportunities which can be implemented for an augmented user journey.
KEY TAKEAWAY
Trench wise Usability approach paved way for strong brand positioning a refreshing user experience and an increase in engagement for their mobile app. ‘Testing first and testing often’ helped in preventing recurring development cost.
Asian Paints
Asian Paints
USABILITY TEST
SIMPLIFIED SOLUTIONS ON VARIOUS UX PARAMETERS
TECHVED was tasked to conduct user research on various digital assets which cater to their ecosystem of Consumers, Architects, Contractors, etc. We identified friction points on various UX parameters and provide solutions for improving experiences.
IN-DEPTH RESEARCH
RESEARCH IN URBAN AND RURAL INDIA
TECHVED completely immersed itself in the process and conducted far-reaching research with different strata of people and in two metro cities to identify the pain points.
IN-DEPTH RESEARCH
AFFINITY DIAGRAM ANALYSIS
Showing agility, TECHVED pinpointed the wearisome area which can be executed for an augmented user journey in the current digital assets.
KEY TAKEAWAY
The results were an amazing set of insights and opened a plethora of opportunities for the Asian Paints team. It also led to deriving decisions from analytics and consumer behavior.
TATA Capital
Tata Capital
USER EXPERIENCE DESIGN
BRINGING ALL EGGS UNDER ONE BASKET
Tata Capital is one of the most reputed and top NBFCs providing financial solutions. It has numerous interfaces for the different needs of its business customers. TECHVED's prime responsibility was to bring Tata Capital's ALL eggs under one basket, i.e. within a single website, with the ease of navigation and effortless functionality.
KEY ESSENCE
INTUITIVE DESIGN ARRANGEMENT
With appealing visual language and maintaining the same level of functionality, TECHVED managed an intuitive design arrangement addressing all functionalities under a unified interface.
KEY ESSENCE
ADDRESSING STAKEHOLDERS
With an ambitious experience strategy catering to users' needs and aspirations, TECHVED seamlessly brought all the stakeholders under one roof.
KEY ESSENCE
UTILITY SYSTEM
TECHVED understood that people's interaction with respect to any financial service is complex and thus, succeeded in creating a seamless and easy-to-use utility portal.
END RESULT
The Tata Capital website turned out to be visually pleasing with streamlined technical functionality, thereby giving a smooth and delightful user experience.
SBI General Insurance
SBI General Insurance
USER EXPERIENCE DESIGN
A SIMPLIFIED WEB & MOBILE JOURNEY FOR USERS
One of the leading general insurance companies in India, SBI general Insurance's prime objective was to be known as the insurer for the masses by having an easy-to-use insurance website. TECHVED collaborated with SBI general Insurance to re-design the existing web and mobile journeys for a seamless insurance buying experience with a lesser number of clicks.
KEY ESSENCE
STREAMLINING USER JOURNEY
TECHVED understood the insurance buying process, keeping the target audience and IRDA guidelines in mind and reducing the bottlenecks in insurance buying, thus streamlining the user journey.
KEY ESSENCE
LESS TAXING
The application of data-driven design and scalable tools ensured that TECHVED provides a seemingly less taxing insurance buying experience.
KEY ESSENCE
DELIGHTFUL EXPERIENCE
With the introduction of a human-centered approach, TECHVED managed to provide a coherent and intuitive interface, thus, enriching the customer experience.
END RESULT
The SBI General Insurance website turned out to be sleek, visually appealing and provided a pain point-free experience. We also paved a way for cross-selling of riders during the journey thus, helping in the increase of business through the online channels.
HUL - Krispy
Krispy
USER EXPERIENCE DESIGN
Krispy is an on-the-go entertainment app by Hindustan Unilever. The app is targeting a young audience who wants to download and watch videos with an opportunity to earn cashback. TECHVED's task was to make an app with a user-centric design approach intended for a premium digital experience for Tier 2 and Tier 3 Indian cities. Thus, enabling users, even non-tech savvy, to have exceptional and seamless entertainment.
KEY ESSENCE
USER ENGAGEMENT
User engagement is important to promote familiarity and brand loyalty. We at TECHVED achieved it with the Krispy app through the systematic content blast.
KEY ESSENCE
SIMPLE NAVIGATION
With the use of TECHVED's patented Design Methodology, we succeeded in achieving an efficient and modern navigation design, further augmenting user engagement.
KEY ESSENCE
CONTENT LAYOUT
TECHVED's contemporary yet visually appealing content layout acted as a perfect catalyst that kept users hooked for hours.
END RESULT
By means of a cognitive model approach, the newly launched app proved to be a great success story with a rating of 3.6 on the Google Play Store. HUL continues to serve people with its digital entertainment app, thereby strengthening its brand loyalty.
Kotak 811
Kotak Mahindra Bank
USER EXPERIENCE DESIGN
BANK ACCOUNT OPENING AT YOUR FINGERTIPS!
Kotak 811 is the new age banking app with the main focus on customer acquisition through a digital platform. TECHVED collaborated with Kotak to create a seamless experience and provide an intuitive interface. Our focus was to match their brand vision of being the most trusted and preferred financial service provider. Along with that, Kotak came to us with the notion that the bank account opening should be made easy for customers of all the strata of the society.
KEY ESSENCE
ASSISTIVE EXPERIENCE
With a utilitarian and human-centered design and approach, TECHVED managed to break new grounds by providing a platform to open bank accounts using their online identity.
KEY ESSENCE
DIGITAL-FIRST APPROACH
Digital-first approach along with process complexities posed a challenge that was solved skillfully for the culturally disparate audience by TECHVED.
KEY ESSENCE
SEAMLESS INTERFACE
We embodied a collaborative design approach, keeping RBI guidelines in mind, excorticating all the complexities of the account opening process, and providing a highly secure experience.
END RESULT
The Kotak 811 app turned out to be a one-stop app for all banking needs, especially customer acquisition. As a result, the app downloads skyrocketed.
01. Better conversion online
Significant uplifts in form submissions increased due to an improved eyepatch.
02. Time spent on site
More visitors drilling down deeper into the site quicker and acting on the calls to action.
Angel Broking
Angel Broking
USER EXPERIENCE DESIGN
ONE-STOP WEALTH MANAGEMENT APP
The Angel Broking app is an of its kind app which provides a one-stop solution for all your wealth management needs. TECHVED collaborated with Angel Broking to create an app that is highly intuitive and user-friendly in design to foster a transition from being a stockbroker advisory app to a wealth management app. The measurement of success for the app was the number of downloads and conversions.
GAMIFICATION
With the application of game design elements and intelligent notifications, TECHVED managed to proactively engage customers with a simple and succinct design flow.
STREAMLINED EXPERIENCE KEY ESSENCE
TECHVED's focus was on details and micro-interactions tailored to attract attention to important focus points in the user journey.
KEY ESSENCE
STREAMLINED EXPERIENCE
TECHVED achieved an ideal user experience by understanding the consumer psyche, integrating various wealth management solutions, and applying a synchronized engagement strategy.
END RESULT
The Angel Broking app received a tremendous response and acted as one of the consumer acquisition modes for Angel Broking. Angel Broking strengthened its position as a stock broking house in India with this app.
Voot Kids
Voot Kids
Combined learning & entertainment in one app with parental tracking features...
Usability feedback from kids and their parents helped Voot kids launch an improved and user-centric entertainment app.
Project Industry: Entertainment
Platform: Android & IOS Mobile App
Services: Usability Testing, Group Moderation & UX Audit
- Product Manager
Excellent & Passionate Team
The team conducted excellent research for the app, which enables us to showcase content for kids in their way. Research insights further helped us to empower parents to have complete control over what a child watches and learns.
Problem Statement
To gather insights from young kids and their parents about the usability of this app. Also, to understand the parents' view about monitoring the screen time of their child.
Challenge
1. To make kids and their parents feel comfortable so they are at ease while they interact with us.
2. Carrying out role plays to understand the behavior of content consumption by young kids.
3. To determine how comfortable parents are with the time spent by their kids on the digital platform.
4. Insights Into Content Consumption Behaviour of Young Kids
Our Redefining Impact
Voot kids have combined learning and fun in one single app for young kids. With e-books, quizzes, an inbuilt dictionary, storytelling, etc. they have made the perfect app for children.
Parents also like this app as they can track and monitor the activities of their child on the app. This gives them a sense of security.
App downloads 1 M+
Paid conversions increased by 6%
Google User Ratings 3.8
Min. of watch-time per month 7.5 B
Reliance Selfi
Reliance Selfi
Built a DIY platform for insurance needs...
Our solution helped digitally overcome insurance complexities by creating, a convenient & engaging app for pre and post Insurance services
Project Industry: Insurance
Platform: Android & IOS Mobile App
Services: Digital Transformation, UX/UI Design Strategy, Content Strategy
- Senior Executive
Quick & Profitable
The team truly showed great passion for putting our ideas into reality and the results are profitable from a business perspective also, it turned out to be an engaging app for customers.
Problem Statement
To break the boring and sluggish insurance journey and to provide simplified Buying Insurance, Claim, and Policy Renewal processes
Analysis
Understanding business Eco-system and user's need
From User Analysis, Brainstorming Sessions & Ideation, we narrowed down key areas that need to be addressed from users' perspective
1. A hub for users to Buy, Renew, Claim, and Track their insurance journey was needed
2. Raising and tracking claims was complex and stressful
3. People were unaware of the importance of Home and Appliance Insurance.
4. In case of emergency, claiming insurance was a challenge for users
5. Users did not engage with the app regularly
Our Redefining impact
This insurance app turned out to be a one-stop app for all insurance needs.
Selfi is an insurance app that turned out to be a DIY platform for claiming insurance and other insurance requirements for users.
This app has been created and conceptualized from the base. It constantly monitors the metrics and analytics to check where it stands and what it needs.
App Downloads 1 Lakh +
Google User Ratings 4.1
SBI Life Insurance
SBI Life Insurance
Simplified the ULIP journey with modern technology...
Remote User Research for this leading Insurance firm helped them create an intuitive goal-based journey for their customers.
Project Industry: Insurance
Platform: Web & Mobile
Services: Remote User Research
Problem Statement
To get a thorough understanding of the challenges faced by users while they buy a ULIP plan online. Also, to understand the user behaviour during an online ULIP purchase.
Challenges
1. Understanding User Needs and Feedback
2. Motivating the customers to complete the ULIP journey as it had over 140 fields that needed to be filled.
3. Since the participants were from different geographical regions, their language and lingo were all different. Understanding their language and responding accordingly was a little tedious.
4. Extracting accurate and relevant feedback from users virtually, in real-time
5. Understanding the problems and roadblocks users face while buying an Insurance product online.
Our Redefining impact
Our findings helped SBI Life Insurance get a deeper understanding of what their users feel about their services and products and how user-friendly their application/website is. We also gauged their NPS score with our UX-NPS metrics which helped them understand their market standing.
With our in-depth report, this leading Insurance firm understood what their users expected from the brand and what the users perceived the brand to be like. Our solutions and recommendations will help the brand uplift and enhance its website/application for better and not only meet but also exceed user expectations.
Reduced clicks for buying Life Insurance
Seamless and easy journey
Increased CTR
Reduction in time required to buy Life Policy online
Scalpel
Scalpel
Built a platform for surgeons to learn, practice, and grow professionally...
Our solutions provide a platform for surgeons to learn, practice, and grow professionally in the medical fraternity.
Project Industry: Healthcare & Pharmaceuticals
Platform: Android & IOS Mobile App
Services: Digital Transformation, UX/UI Design Strategy, Content Strategy
For Digital Excellence in Healthcare & Pharmaceuticals
For leveraging Mobile Application for Customer Connect
Problem Statement
The absence of a social digital platform for surgeons limits their outreach to get together, share, access, and communicate about educational material on a daily basis.
Analysis
Understanding business eco-system and users' needs
From user analysis, brainstorming sessions & ideation, we narrowed down key areas that need to be addressed from the user's perspective.
1. To study the requirements and accordingly provide digital solutions for the app and share medical information easily.
2. Develop an engaging app for surgeons to stay updated with and ever-evolving medical world and an app that gets surgeons and physicians on the same platform.
3. Build an app that is useful for surgeons and can be relied upon whenever they need any medical information.
4. To make information easily available for surgeons by using algorithms for the app, based on their specialization and interests in the app.
Our Redefining Impact
The breakthrough medical app that caters to every surgeon’s medical needs, is now just a click away.
The dual award-winning app enables easy access to surgeons who seek expert advice, that breaks demo-graphical boundaries, while it also helps to build goodwill by providing relevant and detailed information.
Accessible and personalized content on the app that can be shared easily. The app follows a holistic approach in bringing about quality, scientific material, that’s just a click away.
User ratings 4.5
Awarded by Digi Plarmex & Digital Industry
India’s Trusted Insurance Company
India’s Trusted Insurance Company
Built a seamless customer experience for their digital platform...
With our expertise and strategic approach, we created a simplified and unique chatbot content flow to enhance the customer service for this leading Insurance company.
Project Industry: Insurance
Platform: CRM
Services: Content Strategy
Problem Statement
To transform the lengthy and complex customer service content flow and reduce the average query handling time. Also, to personalize the voice and tone of the bot.
Challenges
Understanding business needs and user requirements
Creating the right content strategy demanded a lot of brainstorming and precision to ensure that the conversational flow was user-centric.
1. We had to reduce the average query handling time keeping in mind that all the relevant information is provided.
2. To strategize personalized content and maintain a genuine conversational flow.
3. Understanding the geographical location, mindset and background of the target audience to simplify the language for better understanding.
4. Bringing the customer to the center of our narrative and also maintaining the focus on the services.
We pinned down the required content strategy for the business and their users
Our Redefining impact
We successfully created a personalized, simple, and professional content flow
With our expertise, we not only help in increasing the customer satisfaction ratio but also reduced the average query handling time.
We helped them reduce the training time by crafting a content strategy that was not only easy to understand but also easy to execute.
Reduced Operational Cost
Reduced Lengthy processes throughout
Increased Customer engagement ratio
Increased operation efficiency
Leading Insurance Company
Leading Insurance Company
Simplified the insurance process with minimal steps...
We created an easy-to-use insurance buying and servicing journey to boost the conversion rate and customer satisfaction ratio.
Project Industry: Insurance
Platform: Website and Mobile
Services: UX/UI Design Strategy, Content Strategy
Problem Statement
To reduce the drop-out rate and make the insurance buying journey easy to use. Also, to make a user-centric journey for all stages.
Analysis
From user analyses to brainstorming sessions and ideation, we narrowed down key areas that needed to be addressed from user perspective.
1. Lengthy buying and claim process
2. Too many clicks to reach the end goal
3. Outdated digital space with a lagging journey
4. Users were not frequent with their interaction on the digital platform
We pinned down the required remedy for business and users
Our Redefining Impact
This insurance platform turned out to be a one-stop app for all insurance needs
We simplified the entire experience which enhanced the customer satisfaction ratio and further resulted in better user engagement and positive word of mouth referrals.
With our expertise, there was an incredible increase in the conversion rate. Also, there was a noticeable decrease in the drop-out rate which was a great win for the company.
Increased Customer engagement
Reduced Operational Cost
Reduced Lengthy processes throughout 30%-35%
Increase in travel journey conversion
Vserv
Vserv
Recommended digital strategies after thorough user research...
We analyzed data gathered from the audit using various sources and heuristic parameters. This helped in understanding the business needs and providing solutions.
Project Industry: Mobile Ad Publisher
Platform: Web App
Services: Usability Audit
Problem Statement
To make their web app seamless and to enable users to interact and use the campaign management system efficiently.
Challenge
1. User could not navigate easily
2. The dashboard was not intuitive to keep users engaged
3. The look and feel needed to be more appealing
4. Interactions were not user-friendly
Our Redefining impact
With our incredible experience in UX audits, we helped them understand and get a complete study about the requirements of their target audience. This helped them work on the drawbacks to enhance their customer satisfaction ratio.
With our report, we helped them identify the pain points from the user's perspective and build strategies to meet the user expectation. This also resulted in building new and efficient business models to benefit the organization on the whole.
Increase in adoption ratio
Reduced operational cost
Increase in user engagement
Increase in conversion rates
Hike Messenger
Hike Messenger
Transformed the app for better user engagement...
Analyzing the market trend and user needs to be helped Hike Messenger enhance its app for better user engagement.
Project Industry: Instant Messaging
Platform: Mobile
Services: User Testing
Problem Statement
To understand user needs and enhance the app to make it more engaging for users.
Challenge
1. To understand the content consumption behavior and the pattern of usage.
2. Analyzing the market trend and new advances for social products.
3. To observe the type of content users send and receive on this platform.
Our Redefining impact
With our extensive user testing we helped them understand the usage consumption, the type of content shared on their platform, the frequency of usage of the app by users, and how user-friendly the app was.
Our report had in-depth insights into the market trend and user needs. This helped them understand their target audience better and build their social product to cater to their requirements.
Increase in adoption rate
Increase in-app download
Increase in chats shared
Reduction in-app uninstall ratio
A Global Mobility Solutions Company
A Global Mobility Solutions Company
Increased customer satisfaction ratio after thorough research...
We helped understand the customer experience and the ergonomics of the new product that was due for launch.
Project Industry: Mobile Manufacturer
Platform: Mobile
Services: Customer Experience, Usability Audit
Rajendra Kumar Sharma
- Senior Marketing Executive
Working with TECHVED was a good experience overall. Their insights and recommendations helped us understand the needs of the target audience better.
Problem Statement
To understand the acceptance of the new version of the smartphone in terms of look and feel and the overall interface.
Challenge
1. To understand user reaction based on learned and first-time handling behavior of the mobile phone.
2. To understand the intuitiveness of the features from the users.
3. To determine user preference between the old and new features and design.
Our Redefining impact
Our in-depth report helped this leading smartphone manufacturer understand the needs and requirements of their target audience for their new product and achieve a high customer satisfaction ratio and word-of-mouth referrals.
They got a better insight into the market they were launching their product in with respect to the user experience and the look and feel of the mobile phone.
Higher sales turnover
High value for money
Better customer satisfaction
Better brand perception
Multinational IT Company
Multinational IT Company
Gained user insights to enhance their laptop ergonomics...
We provided in-depth insights into the user feedback and suggestions to enhance the ergonomics of their laptops.
Project Industry: Computer hardware and software
Services: Customer Experience
Senior Sales Manager
Working with TECHVED was a very good experience. Their team was very cooperative and helpful.
Problem Statement
To understand which version and prototype of the product did users prefer, and why, in terms of ergonomics.
Challenge
1. Understanding user preference as there were many prototypes that were very different from each other in terms of look and feel and ergonomics.
2. Understanding how easy to carry, use and handle the physical product was directly from the users.
3. To gather insights about why users preferred a particular version of the laptop over the other prototypes.
Our Redefining impact
Our insightful report helped us understand what the users wanted in terms of the physical usability of the laptop. This helped them understand how they could modify the ergonomics and make it seamless to meet user expectations.
Our findings helped understand the user perspective of how the product should be and how the laptops could be made better in terms of ergonomics to enhance the overall customer experience.
Higher sales turnover
High value for money
Better customer satisfaction
Better brand perception
Top Insurance Company
Top Insurance Company
Built a personalized next-gen AI Chatbot experience...
We built a personalized mobile Chatbot experience for the unique Home Insurance product with a seamless user journey specially made for the Indian audience.
Project Industry: Insurance
Platform: Android & iOS
Services: Digital Transformation, UX/UI Design Strategy, Content Strategy, Chatbot
Feroz Qureshi
- Senior Marketing Executive
It was a good experience with TECHVED. They were very helpful and the team was very co-operative.
Problem Statement
To introduce the new concept and create a user friendly buying journey for the target audience. Also, to create a unique and human like bot for the app.
Analysis
1. As this was a new concept for the Indian audience, we had to get an in-depth insight of their expectations.
2. To create an interactive and engaging conversational flow for the Chatbot for an Insurance platform.
3. To breakthrough the traditional Chatbot interaction and create a unique human like bot.
4. To create an intuitive interface for the buying journey of Home Insurance with its amenities like electronics, jewellery etc.
5. To integrate this interface in their existing app.
Our Redefining impact
This insurance app turned out to be a one-stop app for all insurance needs
We digitally transformed their app to enable users to buy insurance on their own and created an easy to use conversational platform. Their target audience was pleased with the app and the Chatbot facility we created for them.
The personalized Chatbot we created was appreciated by users as it was quick, smart and easy to interact with. This helped them increase the customer satisfaction ratio and created a positive response for their new product.
App Downloads 1 Lakh +
Google User Ratings 4.1
A Premium Global Conglomerate
A Premium Global Conglomerate
Restructured data points for simple understanding...
We converted their complex data into a visually appealing context to give them a better understanding of their business growth.
Project Industry: Conglomerate
Services: Data Visualization, Recommendation
Alpana Dixit
- Senior Executive
"They simplified the data for us to study and presented it in a very impressive manner. Great working with TECHVED!"
Problem Statement
To simplify the data from different departments and sectors and convert all the actionable data into visually appealing content.
Challenge
Converting complex data into simpler versions
Data from different sectors and departments had to be segregated.
Understanding different horizons of their business.
Identifying actionable data.
Solution
Converting complex data into simpler forms
Our Redefining Impact
We helped this global conglomerate get a better understanding of their data
Our data visualization reports made it very easy for them to study their data and take actionable steps to enhance their business. Our representation of data reduced the cognitive load for the reader, which fastened the process.
With our visually appealing data, they were able to correctly identify the pain-points in their business. They could also see the growth and the positive aspect of their business.
Reduced cognitive load to read data
Improved decision making
A better interpretation of data
Enhanced understanding of actionable data
Mecklai - A Leading Currency Exchange Company
Mecklai - A Leading Currency Exchange Company
Built a user-centric app to boost engagement...
Our one-stop solution helped them build an app to manage all services and enable their customers to effortlessly exchange currency.
Project Industry: Finance
Platform: Mobile App (Andriod and iOS)
Services
UX/UI Design and Digital Transformation
- Product Manager
Excellent work done by TECHVED!
This research helped us get an in-depth understanding of what our users want and then take the required steps to enhance their experience with the brand.
Problem Statement
To build a mobile app with a seamless experience and manage all services for existing customers and also acquire new users and increase engagement.
Challenge
1. Understanding the perception users had about the business.
2. Understanding the work model and processes of the business.
3. Observing what users expected from the business.
4. Defining the user journey for acquiring customers.
5. Simplification of numeric data.
6. Breaking down complex information for better understanding.
We pinned down required remedies by business and users
Our Redefining Impact
We build a mobile app for them and helped them give their new and existing customers a seamless journey. We created a personalized app with easy navigation and UI. We also personalized recommendations and gave users what they wanted.
We also simplified their data reading and made it easy to understand. We made the app tables mobile-friendly and intuitively presented them. Overall, the app was liked by users and gained great recognition in the market.
Increased customer engagement
Increase in conversion rate
Better customer acquisition
Enhanced user journey
Multi-Level FMCG For Lifestyle Needs
Multi-Level FMCG For Lifestyle Needs
Enhanced overall customer experience with detailed insight...
A usability study was conducted with business owners (B2B) and preferred customers (B2C) from across India to enhance the overall experience.
Project Industry: E-commerce/Marketing
Platform: Website & M-site
Services
Data Gathering, Usability Testing, and Design Solutions
- Product Manager
Excellent work done by TECHVED!
This research helped us get an in-depth understanding of what our users want and then take the required steps to enhance their experience with the brand.
Problem Statement
To understand the needs, expectations, and pain points of B2B and B2C users. Also, to understand user behaviour on the website while registering and purchasing products online, especially during group purchase.
Challenge
To identify pain points and roadblocks faced during the purchase journey, by both B2B and B2C users.
Understanding the communication of B2B users with their frequent use of technical terms.
Determining the concept of buying patterns in the online purchase behavior of B2B & B2C users.
Solution
We grasped the pain points of business and retail users in different web/mobile journeys.
Result
Our user study helped us get a detailed insight into what their customers actually expect from the brand. We compiled a detailed report after conducting a pan India user study with people from different geographical locations in the country.
Our report helped them understand the pain points and expectations of their users. We also gave design recommendations based on user feedback and helped them give their customers the best experience.
Increased customer engagement
Enhanced conversion rate
A better understanding of user needs
Enhanced user journey
South Indian Bank- 360 Net Banking App
South Indian Bank- 360 Net Banking App
We provided tailored mobility solutions and personalized the mobile application user journey to enhance the usability and engagement of global users.
Project Industry: Banking
Platform: Mobile
Mobility Solutions
Problem Statement
To create a one-stop-shop for new and existing users, increase the traffic on the application, enhance the overall user experience, and create a user-centric journey throughout the app.
Challenge
Understanding business Eco-system and users' need
We did an end-to-end analysis and narrowed down key areas to address for a seamless and engaging user journey.
1. App was not centric on the target audience
2. Did not cater well to NRI users
3. Not intuitive and difficult to use
4. Application was only from a functional point of view
5. Not personalized and engaging
We pinned down required remedies by business and users
Solution
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Check Out Our Innovative Solution
We employed Design-led Engineering and created Mobility solutions for different ecosystems to integrate the journeys in the existing app.
Our Redefining Impact
Our version of South Indian Bank app redefined banking experience for all the users and became a one-stop app for all banking needs
We simplified the entire user journey and experience that enhanced customer satisfaction, resulting in an increase in engagement, greater adoption rate, and positive word of mouth referrals.
Our expertise assisted in increasing app traffic and app transactions multifold. We were also successful in making the app highly engaging, significantly reducing the drop out rate.
Google
User Rating
4.5
Personalized
banking experience
Simplified
user journey and experience
Greater
Adoption rate
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