Indrivo
About Indrivo
Indrivo is a progressive technology company laser-focused on innovation strategy and agile digital transformation. By combining smart and relevant data with competitive agility to address the entire spectrum of customers’ complex challenges, Indrivo accelerates the digital impact across any, and all, industries globally.
Building on its strong 6 years of operations, Indrivo has evolved to be a dynamic and innovation-driven technology company in the European market and has achieved exponential growth in terms of business, industry insights and employee relations. With delivery centers in Chisinau, Moldova and Bucharest, Romania housing teams of 80 talented and skilled people, Indrivo has implemented complex and hybrid projects for small and mid-sized companies, as well as larger enterprises, Government and public institutions and continues its journey by expanding its footprint in Western Europe (Austria, Germany, the Benelux region, UK) and the USA.
Building on its strong 6 years of operations, Indrivo has evolved to be a dynamic and innovation-driven technology company in the European market and has achieved exponential growth in terms of business, industry insights and employee relations. With delivery centers in Chisinau, Moldova and Bucharest, Romania housing teams of 80 talented and skilled people, Indrivo has implemented complex and hybrid projects for small and mid-sized companies, as well as larger enterprises, Government and public institutions and continues its journey by expanding its footprint in Western Europe (Austria, Germany, the Benelux region, UK) and the USA.
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Portfolio
Simple, fast and efficient: a system for more than 600,000 e-vignette registrations per year
Background
The State Road Administration is founded by the Ministry of Economy and Infrastructure of Moldova for the purpose of managing, maintaining, repairing, modernizing, developing and operating public roads. The vignette, currently used in several other European countries as well, is a form of road charge imposed on vehicles travelling to Moldova, but not registered in Moldova. The vignette is obligatory and its payment is confirmed by a certificate valid for a certain period of time.
Goal
Our customer wanted to modernize the vignette system and develop an electronic service that allows applicants to register and pay the vignette online. Thus, drivers with cars registered abroad who want to enter the territory of Moldova can request and purchase the vignette by accessing an online platform. After completing the easy registration, applicants would be able to pay the vignette online and the registration and payments confirmation would be sent later to the applicant's e-mail. The State Automated Information System (SAIS E-vignette) aimed to streamline the process of administration, procurement and control of the vignette. It also had to make a connection between the service programs (ASD, MAIB, MAI, Border Police, E-gov and Customs Service), so that the taxpayers and foreign citizens can benefit from a modern and high-quality service.
Solution
Our team developed the system to support the functional requirements of both internal and external users and provide all process-related officers and departments with real-time relevant information.
Results & Benefits
The customer received a complete solution: a simple, versatile and effective way to manage road user charges for vehicles. Vehicle owners only need internet connection to access the system and pay the fees online. This system relieves them of the difficulty of physically coming to the transport office, while the road and transport officials are able to log on the portal to check payment details, view, generate or print various reports.
The e-Vignette is the modern alternative to paper version, avoiding the need to carry any proof during a journey. The evidence of payment is stored as a secure, digitally encoded entry in a central database. The e-Vignette is readily available and fraud-proof, offering less hassle for drivers and real-time enforcement for toll road administrators. The system processes more than 600,000 requests per year.
Extended functionality of the Integrated Case Management System of the Justice Ministry
Background
The Integrated Case Management System (ICMS) is a multifunctional system used in all Judicial Courts in Moldova. The system was designed to improve the courts’ efficiency, transparency, and public access through automation and tracking of a case life cycle from initial filing to disposition and appeal. It facilitates efficient and reliable collection, organization, distribution, and retrieval of significant amounts of case-specific data.
Goal
The Ministry of Justice was looking to extend the functionality of its ICMS by building and integrating a secure E-Filing system to provide an efficient, cost-effective and reliable platform for submitting and processing court documents electronically. This system is part of Government for Government (G4G) and Government for Citizens (G4C) programs and it interconnects with several existing e-governance solutions in Moldova.
Solution
Our team has chosen Drupal to build the E-Filing system due to its reliability, flexibility, ease of customization, scalability and security. The Web-based system accepts electronic documents via Web portals and securely distributes these documents to the appropriate court where they can be accepted into the case management system. It allows to automatically register all users’ actions, gather detailed data, and register all requests related to the case management process. It also allows for real-time tracking.
Results & Benefits
The system proved convenient for many involved parties: the Ministry of Justice, prosecutors, judges, lawyers and, most importantly, the citizens of Moldova. It enabled them to interact with courts more efficiently (without travelling in-person to the court’s office and waiting in lines), saved costs and eliminated paper.
Game-design thinking applied to e-learning portal for 15000 students
Background
Alba Iulia is placed at the vanguard of Smart Cities that bring the future closer from the perspective of improving the Educational act and the efficiency of the interactive collaboration between pupils and teachers, on the one hand, and between schools and parents, on the other hand.
Goal
As part of its transformation process, the Alba County school officials were looking to implement an e-learning culture in which the emphasis was on the teacher, the student, and the technology used to facilitate the learning experience. As such, they needed an e-learning portal that would give access to more than 15,000 pupils to an interactive learning environment with an integrated capability to run tests and contests.
Solution
For this customer, our team tested the concept of applying game-design thinking to a non-game application or simply put, gamification. Tests and contests were conducted through a web platform that represents a combination of learning and games. Courses and evaluation materials were delivered to the pupils in game format, organized by levels and sub-levels. The innovative feature of this platform was the capability to adapt, referring to the smart movement of the pupil within the contests. Additionally, we’ve successfully created the possibility to pass automatically to another level, if certain conditions were met (expressed by variable algorithms).
Results & Benefits
Our team has succeeded to create an immersive learning experience using gamification design-thinking and technology.
Redesigned the operating model and transformed the work of 1.5 million photographers
Background
This customer is a global organization of national associations of photography. Founded in 1950, the international federation is currently present in 92 countries and represents the interests of more than one and a half million of individual amateur and professional photographers. It is THE ONLY international photographic organization recognized by UNESCO.
Goal
Worldwide photography clubs and associations join the federation, pay a yearly membership fee and are authorized to run national contests. The main goal was to redesign the operating model and digital transformation roadmap by way of developing an integrated platform to streamline operational processes and manage complex workflows ranging from members registration to contests management and awards delivery.
Solution
Employing design and systems thinking, our team opted for the Drupal Commerce distribution platform. Though mainly used for online shops, it was chosen due to its flexibility when combined with the latest business management technologies. Many of the features detected in the business analysis phase indicated that using this platform would cover most of the required operational functionalities as well. Thus, we designed and created an additional layer for business process management (a workflow for filling out new contest forms and a step-by-step process for contests approval) and integrated it with the standard e-commerce modules: shopping cart, order processing, invoicing, payment and delivery processing.
The entire workflow has been completely transformed and is now managed in one unique system where all contests are gathered into a common database that can be easily accessed and managed, with different roles having a different degree of access. Another unique feature is the communication between members: they can communicate both with each other and with groups of people (roles) involved in a certain process.
Results & Benefits
The customer is a large, global organization that carries out many complex processes involving many internal and external departments and stakeholders. Our team succeeded in providing value-added services and the customer was able to streamline its processes and integrate additional vital functions. They transformed and redefined their work involving complex interactions between people, member organizations, content, transactions and workflows across multiple systems of record.
Unique Feature
Delivery algorithm: a unique feature of this system was a specially designed algorithm created by our team for individual delivery. The delivery process must take into account the area and the number of the delivered awards. The algorithm was based on a chart generated by the Austrian Post and calculates the package size and weight. Thus, the new module determines the size of the package (regardless of the number of items in it), the weight and also calculates the area delivery fee. Due to Drupal's API, this challenge was easily overcome.
Evolved Document Processing in a major European organization for human rights
Background
Our customer is an EU institution that works to promote good administration at EU level. It investigates complaints about maladministration in the institutions and bodies of the European Union, as well as proactively looking into broader systemic issues. It is entitled to receive and investigate complaints from EU citizens, businesses and organisations, and from anyone residing or having their registered office in an EU country.
Goal
Their office needed to design and implement a system that will be used to create a collaborative environment for document sharing, to unify all departments and their representatives into a unique information system, regardless of their geographical locations.
Solution
Our team developed an Intranet System with a cross-platform capability. It also included a Web publishing function that allows cumbersome corporate knowledge to be stored and easily accessed throughout the organization. The system is defined as a set of procedures for storing and organizing information, defining and managing workflows. In this case, Drupal was given preference due to its quick turnaround time and flexibility for integration.
Results & Benefits
The result was a simple yet powerful tool for communication and collaboration within the institution, which enhanced workforce productivity, staff engagement, fostered peer-to-peer collaboration and improved information processing. This, in turn, increased the quality of public services and ensured transparency of the decision-making process.
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