Synodus
About Synodus
Synodus is an IT consulting and software development services provider. Started as a small tech lab, we became a premium tech provider and have supported organizations and enterprises across the world to improve performance and gain new competitive edge over competitors.
We leverage state-of-the-art technologies to help clients develop innovative strategies and achieve impactful outcomes. What makes us different is that we care deeply about what we do and the impact we have with our clients and communities.
We will neither compromise on quality nor integrity. Beyond IT outsourcing, let us be your Strategic Technology Partner who can turn your digital & innovation goals into reality.
- Synodus officially attains the Gold Certified Partner Status with a competency in Data Analytics, the highest certification available for Microsoft Partners.
- Our seasoned subject-matter experts and passionate engineering team can assist you at any stage of your jouney to success, ranging from Blockchain Consulting to User Experience and Design, Blockchain Development, Deployment, Maintenance, and Upgrades.
- We can expertly guide your IT and digital transformation initiatives from strategy to implementation to build efficiency and competitiveness with advanced technology for your business.
Synodus is an IT consulting and software development services provider. Started as a small tech lab, we became a premium tech provider and have supported organizations and enterprises across the world to improve performance and gain new competitive edge over competitors.
We leverage state-of-the-art technologies to help clients develop innovative strategies and achieve impactful outcomes. What makes us different is that we care deeply about what we do and the impact we have with our clients and communities.
We will neither compromise on quality nor integrity. Beyond IT outsourcing, let us be your Strategic Technology Partner who can turn your digital & innovation goals into reality.
- Synodus officially attains the Gold Certified Partner Status with a competency in Data Analytics, the highest certification available for Microsoft Partners.
- Our seasoned subject-matter experts and passionate engineering team can assist you at any stage of your jouney to success, ranging from Blockchain Consulting to User Experience and Design, Blockchain Development, Deployment, Maintenance, and Upgrades.
- We can expertly guide your IT and digital transformation initiatives from strategy to implementation to build efficiency and competitiveness with advanced technology for your business.
Key Insights
Services & Focus
Industry Focus
Client Focus
Portfolio
Behind DeFi for you’s P2P lending platform: How a 20-member team worked together
Adam Chaplin, the co-founder of Travala, a $2.4M crypto-enabled Online Travel Agency, approached us with a visionary concept. He envisioned creating the first-ever P2P Non-Fungible Token (NFT) trading platform – DeFi For You – where users can transform physical assets into tokenized forms.
Millions of people lack access to capital due to traditional banking limitations. And DeFi For You will let them regain control of their financial futures.
This game-changing idea struck the world of fintech, yet all it lacks is a long-term partner.
Challenges and how it started
To address the constraint of traditional banking, Adam wanted to grow a platform where users take control of their loans and work with pawnbrokers to tokenize physical assets into collateral for stablecoins loans.
Impressed by our work for his friend, Adam reached out to us. At that time, we were just beginning to explore blockchain. Yet our shared enthusiasm for using technology to drive innovation sparked a mutual interest, convincing us to join his forces.
Withstanding technical challenges
Positioned as a trusted brand in decentralized finance, DeFi For You’s centerpieces are efficiency, fast processing, and high security. Yet, this vision met certain technical resistances.
Challenge #1: Performance
We faced the first formidable challenge: how to ensure a smooth execution of smart contracts on the NFT & OTC trading platform.
For this, we decided to form a custom in-house scanning solution that can process smart contracts in batches. From there, Defi For You will:
Response faster to contract submission and eliminate trading fees to 0, which is a captivating deal for users.
Process 300,000 orders per second, serving the needs of a rapidly growing user base.
Challenge #2: Automation
Aid in this lightning-fast performance is an automated machine behind the scenes. We use AWS KMS and an encryption mechanism to secure the processing of loan contracts, blockchain repayments, and transaction generation.
Here’s how it works:
Private Key Encryption using AWS KMS, which validate the credibility of smart contracts.
Verification of Validity: This automation certifies the legitimacy of every transaction, safeguarding the platform’s integrity.
This project demanded substantial effort and resources, weighing down on us like an absolute test. Standing head-to-head with these technical hurdles, our development team works closely with DeFi For You, forging ahead with a commitment to the project scope.
The final product
DeFi For You, accessible through web and mobile, is designed to cater to a wide array of financial demands thanks to its robust features:
Diverse collateral options for P2P lending, ranging from cryptocurrencies, NFTs to traditional physical assets.
A liquidity pool and digital NFT marketplace that fosters a thriving ecosystem for investment and growth.
Defi For You supports both soft and hard asset tokenization, broadening the scope of what can be considered a tradeable asset and enabling asset-backed loans.
Simplifying and streamlining crypto trade via an Over-the-counter (OTC) platform.
Seamless integration of third-party services further enhances the platform’s utility for diverse financial needs.
The platform also embeds a secure crypto wallet, protecting users’ investments against outsiders.
And, of course, we have successfully attained a Certik audit and certification process, underscoring our commitment to credibility and trust.
An impeccable launch
The journey of DeFi For You bore fruit, evident in the remarkable results they achieved:
Total token supply: 861,416,467
Wallet holders of DFY tokens: 28,700
Transactions made with DFY: 120,000
DFY tokens sold before listing on exchanges (IDO and pre-sale): 226,818,268
DFY tokens burned in quarterly burns: 139,381,732
The remarkable adoption rate of this P2P trading platform has once again reaffirmed its reliability. This milestone further strengthens Adam’s entrepreneurial journey, adding another hallmark to his portfolio.
Results & Impacts
861,416,467 of total token supply
226,818,268 DFY tokens were sold before listing on exchanges ((IDO and pre-sale)
28,700 wallet holders of DFY tokens
139,381,732 DFY tokens are burned in quarterly burns
120,000 transactions are made with DFY
Effortless process for a Fortune 500 giant
The world’s top 10 aircraft leasing company based in Singapore grappled with manual expense management, stifling timely financial reporting and causing employee dissatisfaction. Synodus stepped in, leveraging Microsoft 365 solutions to revolutionize their process. The company soared from chaotic paperwork to streamlined expense approvals, resulting in significant time savings and financial accuracy.
Challenge in expense management
Disjointed expense management
Dispersed workforce and currency complexity: The client’s scattered workforce results in diverse expenses across multiple currencies, complicating management due to delayed exchange rates.
Outdated processes and policy complexity: Relying on Excel and email leads to inefficiencies and lost receipts. Managing limited corporate cards further complicates the process.
Employee frustration and delayed reporting: Cumbersome processes frustrate employees, leading to delayed reporting and financial inaccuracies.
Policy complexity: Managing corporate cards within intricate policies adds difficulty to an already cumbersome system.
Our solution
High-Level approach
Comprehensive process automation: Prioritize automation to enhance overall efficiency.
Integration and compatibility: Leverage Microsoft 365 and Power Platform to seamlessly integrate with existing Dynamics 365 system.
Scalability and future expansion: Create an adaptable framework for growth.
User-focused design: Ensure user-friendly interface and centralized hub.
Technical solutions
Power platform utilization: Intuitive expense submission forms and seamless approval workflows.
Real-time currency conversion: Reliable conversion service for accurate expense tracking.
Centralized Dynamics 365 hub: Streamlined expense review with robust security.
Dedicated corporate card module: separate management for corporate cards.
Automated per diem configurations: Hassle-free reimbursements with automated rates.
Customized multichannel notifications: Tailored notifications for roles and urgency levels.
Continuous improvement strategy: Iterative enhancements based on user feedback.
Result & impacts
The implementation of this automated expense management system not only alleviated administrative burdens but also positively impacted both employees and the company’s financial operations, fostering a more efficient and productive work environment.
Results & Impacts
1 week per month of time is saved by automating data entry processes, reducing the need to chase employees for reports, and eliminating the time spent on paperwork management.
85% decrease in time spent on the arduous task of filing expense reports
Employees effortlessly submit expenses with a few clicks, eliminating the need to pay for company expenses out of their pockets.
Changing the face of an outdated securities brand into seamless experiences
With over 20 years of industry presence, our client – XYZ Securities (*), struggled to keep their market share. They soon learned that while competitors set higher customer expectations using technology, XYZ fell behind with a sluggish system. Aiming to regain their position among the top 10 leaders, XYZ Securities embarked on a digital transformation journey, and their partnership with Synodus proved to be the catalyst.
Challenge
Despite ample resources, XYZ struggled due to poor user experience and outdated operation. While their peers onboard new customers, XYZ’s market share declined with mounting bad reviews and a lack of versatile investment product. Their reliance on manual processes also became a burden, slowing overall performance.
Our client decided to find a new way. But having complex and legacy systems, they were also more cautious about new technologies, questioning, “How will the modern tool work effectively with existing ones and not disrupt the established business model?”
Digital transformation can’t be done in one day, XYZ Securities decided it should be a long-term transition.
Our solution
Why they choose us
With a proven track record in digital transformation for renowned businesses such as Unilever, KPMG, Bamboo Airways and Viettel, we caught our client’s attention.
Most vendors can do what we asked for. I think it’s pretty straightforward. But what makes Synodus stand out is your approach and commitment to the task. There’s something that makes us feel seen and understood. I’m looking forward to our partnership
Dealing with complex and messy systems
To not damage the existing core and data structure, we considered many alternatives and ended up with a strategy that evolved around 4 pillars:
Embracing Market-Centric Approach to finely align the solution with market demands.
Harnessing Modular Infrastructure to foster adaptability and future-proofing the product.
Phased Rollout to minimize disruptions and maximize user acceptance.
Compliance Assurance to navigate regulatory landscapes with precision.
Solution: all-around platform for end-users & XYZ executives
With a set of robust features, XYZ employees are equipped with a high-efficiency tool to enhance their work performance, ultimately bringing better investment offer and services for their customers:
Mobile-first interface: Thanks to the diversity of Flutter and ReactJS, we created a user-centric interface with which everyone can engage, despite their age and knowledge of tech, right at their fingertips.
Automated Self-care functions with embedded eKYC: Favored by many users, they can now freely explore and set up an investment & stock exchange hub for their needs. The process of account opening-closing and onboarding are all automated. For our client, this removes manual paperwork and saves tons of time.
Smart Analytics: With customizable dashboards and real-time updates backed by Kafka, XYZ executives can instantly access valuable insights, prompting decision-making and responsiveness.
Enhanced security: Our system proactively alerts our client to potential threats and issues, ensuring uninterrupted operations.
A combination of Microservices and API-driven back-end that can easily be scaled up and down. This established a reliable infrastructure where our client can expand their product offerings.
Coupled with Golang and Kubernetes, our system can manage and process large data volumes efficiently without any error or lagging.
Great results
Armed with a potent weapon, our client was confident about reentering the fiercely competitive market and reinforcing their long-lasting name. After 4 months, they recorded positive results:
Their market visibility soared, marked by increased revenue and user-base growth.
Their team shifted 100% from offline to a fully automated online process.
End-used is reportedly fond of the personalized dashboards.
XYZ management team can quickly facilitate market expansion while adhering to local and global compliance.
XYZ Securities’ digital transformation journey with us has propelled them toward. As we continue to work together to maintain the system, exciting developments lie ahead.
XYZ made digital transformation their most tangible
Moving into this tech-focused and data-driven world without the right tool can quickly kill all your business efforts. Don’t let opportunities pass by just because you lack digital transformation.
*We take our clients’ confidentiality seriously. While we’ve changed their names, the results are real
60% cost savings secret of a UNESCO gem (eTicketing revealed)
About our client
Our client is a renowned tourist destination that is officially recognized and celebrated by UNESCO. The destination is highly praised for its history, culture, and famous spots that attract countless visitors every year. However, their traditional manual ticketing methods caused problems for visitors’ experiences and created significant obstacles for the management team. This led them to seek an effective e-ticketing solution.
Recognizing Synodus as a perfect partner with a proven track record of innovations within the tourism industry, our client contacted us. Our established reputation for transformative solutions made us the ideal partner, leading to exceptional outcomes for the tourist destination.
The challenges
Managing the daily influx of domestic and international tourists presented significant challenges for our client.
Manual ticketing methods proved inconvenient for visitors, restricting their flexibility and causing unnecessary hassle.
The reliance on manual cash transactions not only heightened the risk of losses but also compromised transactional safety and convenience.
Counterfeit tickets posed financial risks and jeopardized the venue’s reputation.
Managers faced complexities related to expenses, counterfeit tickets, manual processing causing delays, and challenges in preventing revenue loss due to ticket fraud.
To address these multifaceted challenges, our client reached out to us, seeking an e-ticketing solution that promised to redefine their daily operations and mitigate the issues plaguing their tourist destination.
Synodus’s effective solutions
Our approach involved in-depth research into ticket sales, purchasing habits, and payment preferences of tourists in the era of technological advancements.
We embraced technological advancements, offering diverse payment options and mobile applications.
The solution offered an intuitive eTicketing system that empowered tourists to purchase tickets remotely, integrated with various electronic payment methods for a seamless transaction experience.
The system’s features included centralized inventory management, automated ticket issuance, and QR code integration for entrance gate control, ensuring efficiency and accuracy.
Remarkable results & impacts
The implemented solution led to remarkable outcomes. By approaching technological advancements and streamlining operations, we enhanced the tourist experience, paved the way for sustainable growth, and strengthened relationships with visitors and patrons. The following are the significant milestones that we are proud to have accomplished.
Results & Impacts
40% reduction in ticket counter staff
60% reduction in expenses (printing tickets, transportation, auditing, and paper ticket storage).
50% reduction in inspection and revenue accounting time
Error-free customer scoring helps jet lessor stay above sky high
Our client, a Fortune 500 player in aircraft equipment leasing, successfully hallmarked their brand name through the years. Catering to domestic and international airlines, the business thrived with unwavering dedication, yet certain cumbersome were unveiled.
Challenge: Data conundrum cast shadow on executive’s decision-making
The risks from fumbling over million-dollar leasing contracts can interrupt any operation. One reason causing this is not accurately identifying how a customer can attain timely payments and liquidity resources.
Unfortunately, our client often found themselves running around this financial data. The manual calculation was so time-consuming and error-prone that it slowly killed the executive’s performance.
Inconsistencies in tracking payment histories made it difficult to form a clear customer profile, and the lack of a centralized data hub added to the chaos.
All this created a constant flux that clouded the decision-making, leaving the executives relying on emotional biases and personal opinions rather than factual analysis.
Recognizing the bottlenecks, our client realized they needed a smart scoring system as soon as possible.
Our solution
How we got selected
As Microsoft’s Gold Partner in Data and expert in custom development, we promised to alter this messy database into a scoring system that yields meaningful information.
This background positioned us perfectly for the overhaul: revamping their rating and leasing system, focusing on:
Making it automatic with accuracy.
Making it flexible where our client can adapt to market dynamics and unstable customer behaviors.
Data + Tech
All this madness was rooted in a decentralized data system. And that’s where our focus starts first. We underwent an extensive collection phase from all internal and external sources.
Using the automated credit scoring system, our client can track transaction history, financial records and data. From there, executives can retrieve required information in the palm of their hand at any time.
Moreover, the system smartly categorizes customer profiles based on criteria set by our clients. This rating system can be modified according to our client’s needs and industry dynamics, ensuring they always stay ahead of the curve.
With a real-time feedback loop, they can also swiftly address any issues and make precise decisions based on instant customer insights.
Move faster, lead better
Embracing the automated rating system, our client recorded impeccable results.
In the blink of an eye, what used to be a laborious 10-day ordeal now unfolds in a swift 2 days, prompting blazing-fast customer services.
The data hub is now at every executive’s fingertip, equipping them with clarity to make low risk leasing plans and better solve their customer problems.
Having technology and data as sidekicks is a game-changer for your decision-making.
A custom system, made specifically to fit your business model and customer base, might be the ultimate choice to erase any bottlenecks.
(*) We take our clients’ confidentiality seriously. While we have either modified names or refrained from disclosing them, the results are real.
300% revenue growth by improving operation with HIS: A hospital inspiring story
A look into their struggling routine
On the one hand, our client retains state-of-the-art medical equipment. On the other hand, they still relied heavily on paper-based processes. All work was done and saved through spreadsheets, leaving a disparate data system that is hard to keep up with.
Imagine working tirelessly for hours, just to spend the next on filling out documents and making sure it’s in order. This is the daily cumbersome of their medical staff. Especially when dealing with health insurance regulations, this lack of integration and manual process stresses them out.
For this, our client demands a holistic HIS solution to digitalize their operation and streamline data management.
Become paperless with high-tech solution
Having partnered with over 30 healthcare centers, we understand the urgent need for digital transformation. One way to speed it up is to address the challenges head-on.
Firstly, we offer an award-winning packaged solution with flexibility to tailor for every specific requirement.
Secondly, this tightly knitted structure complies with global standards such as HL7 and HIPAA, then we meticulously adapt it to meet local regulations.
From there, we assemble an HIS that manages the entire patient journey for our client:
Each patient receives a unique ID upon registration.
Their data and related medical forms will be saved in Electronic Medical Records (EMR), including examination history, test results, prescription, bills, and insurance details.
Through the EMR, staff can smoothly access and retrieve data when needed.
It also supports medical staff in:
Managing inventory and distribution of medicines, chemicals, and medical equipment.
Real-time performance monitor via dashboards (response rate, average visit time, wait time, second-visit rate, insurance payout, etc.)
Tracking training and research activities.
The list goes on! We also developed a patient-facing mobile app that patients can remotely access medical records, directly consult with doctors, and schedule appointments in advance.
Numbers talk
The HIS is truly a breeze for our client.
It eases the tiresome processes and improves coordination between our client’s multi-site operations. Quickly after, they recorded an incredible ROI.
This once again proves our stand in the game of healthcare development, as we continue to serve 10,000+ doctors & medical staff worldwide.
Results & Impacts
300% revenue growth
10 new specialized faculties are established
$70K per month for utility costs are saved
30% boost in patient satisfaction thanks to modern and consistent care.
50% of appointments are pre-booked via mobile and web app
0,01% is the new rate of insurance claims being denied
Swift deployment bears fruits: from A newcomer to A formidable player
Embarking on a mission to reshape the decentralized finance landscape, the client, a visionary blockchain startup, sought a game-changing solution to seamlessly integrate a decentralized exchange. Faced with the challenges of rapid market entry and user engagement, they turned to our Crypto Exchange White Label Solution.
Challenge in swiftly deploying the new software system
Amidst the surge in growth within the decentralized finance sector, the client faced a pivotal juncture. The accelerating demand for a robust trading platform highlighted the need for swift and strategic market entry. As regulatory complexities continued to evolve, compliance became a pressing concern for sustained success. Resource constraints further intensified the challenge, prompting the client to seek a solution that could seamlessly bridge the gap and empower them to navigate the intricate landscape of decentralized finance with agility and confidence.
Our white-label solution presented the client with a catalyst for rapid market entry, enabling them to circumvent the complexities of in-house development. The solution’s customization capabilities aligned seamlessly with the client’s brand identity, ensuring a unique and user-friendly experience. Moreover, our commitment to security excellence provided the client with a robust foundation to safeguard user assets and data in the decentralized ecosystem.
Our solution
In response to the client’s intricate needs, our white-label solution extended beyond a mere ecentralized exchange platform.
Swift Deployment: Launch the decentralized exchange quickly, seizing market opportunities without extensive development timelines.
Customization: Tailor the platform to align seamlessly with the client’s brand and user experience, ensuring a distinctive market presence.
Security Excellence: Benefit from advanced security features, including multi-signature wallets and regular audits, prioritizing the safety of funds and user data.
Scalability: Our solution grows with the client’s business, handling increased user volumes and trading activity to ensure optimal performance.
Regulatory Compliance: Stay ahead of regulatory changes with our adaptable platform, providing confidence in compliance with evolving industry standards.
Ongoing Support: Rely on continuous support, updates, and a proven track record, ensuring the longevity, security, and efficiency of your decentralized exchange.
Comprehensive Infrastructure: Augment the offering with tools for marketing campaigns, referral programs, and enhanced user utilities to drive engagement and loyalty.
Number talks
The client, empowered by our white-label solution, witnessed remarkable results.
150% boost in user engagement resulted from the flourishing trading operations.
Compliance adherence ensured regulatory confidence, and seamless integration accelerated time-to-market.
The client’s entry into the decentralized finance arena was not just swift but transformative, propelling them from a follower to an industry contender
Elevating ultra-high net worth lifestyles
Picture a financial app that isn’t just about money but about enriching a high-end lifestyle. CLEO is that specialized platform designed for ultra-high-net-worth individuals, offering a personalized financial experience beyond the ordinary. It’s not just about transactions; it’s about creating a world where financial aspirations align seamlessly with exclusive lifestyle preferences.
Challenge
Charting a new course in banking innovation
CLEO’s founders, with an intricate understanding of banking intricacies and a profound connection to the Ultra High Net Worth Individuals (UHNWI) in Southeast Asia, envisioned an innovative digital banking experience. However, the challenge loomed large – transforming these visionary ideas into a tangible, secure, and dependable digital banking ecosystem.
Chosen for expertise and ethos
Our team’s profound comprehension of the banking sphere set us apart among contenders. Selected for our technical acumen and partnership ethos, Synodus brought a promise of unparalleled innovation. Our collaboration ensured CLEO, an avant-garde digital banking platform. This bespoke solution seamlessly merged traditional banking with elite wealth management, leveraging cutting-edge technologies.
Our solution
Let’s take a glimpse into our transformative voyage.
Tailored private banking ecosystem: Shaped by exhaustive market research and astute product planning led by a proficient market researcher and senior product manager, our approach crafted a bespoke Private Banking ecosystem.
Central bank-endorsed stable coin & custom private bank: Engineered a Stable Coin authorized by the Central Bank, enabling the creation of a Custom Private Bank exclusively designed for High-Net-Worth Individuals (HNWI), aligning precisely with market insights.
Cutting-edge tech stack & blockchain integration: Leveraged advanced technologies and seamless integration with diverse blockchain networks (Bitcoin, Polygon, Tron, etc.) ensuring a secure, intuitive, and innovative Private Banking experience.
Integrated services for enhanced client experience:
CASA account management: Seamlessly integrated within the platform for effortless transactions and crypto management tailored to HNWI preferences.
Savings & secure lending: Developed secure and personalized savings and lending services tailored precisely to the needs of affluent clients.
Efficient payments: Leveraged IDC/ICC for secure and swift transactions, seamlessly integrated into the platform.
Tailored concierge service: Embedded a bespoke concierge service, offering personalized assistance and lifestyle management, meeting the discerning needs of affluent clientele.
Result & impacts
Navigating the tumultuous early startup phase, our team iterated and refined the product extensively. Through resilience and collaboration, we forged a pioneering Private Banking platform.
In the nascent seed stage, our prototype garnered encouraging market feedback. As we journey towards product development, these positive signals drive our momentum, affirming our path to crafting an innovative solution that resonates with the market’s needs.
Overcoming the uncharted: Navigating ICP blockchain challenges
Our journey with the decentralized crowdfunding platform began with a shared vision for a user-centric decentralized ecosystem within the ICP blockchain. The mission of this platform is to be the gateway for non-crypto native users to participate in the Web3 movement.
Challenge in navigating ICP blockchain
The client had a vision but required detailed clarity and consultation. ICP blockchain, while promising, was uncharted territory. Our senior engineers delved into the details, architecting a suitable technical roadmap, while our consultants conducted intensive research from various blockchain ecosystems. Drawing from our extensive experience in blockchain projects, we impressed the client and secured their trust.
Our solution
Solution approach
Design thinking: We employed a design thinking process, allowing us to test and refine solutions that best matched the founder’s requirements while ensuring an exceptional end-user experience.
360-degree user research: We created a comprehensive set of research documents, including Personas, Customer Journeys, UI Requirements, User Flows, Wireframes, Designs, and Prototypes. This visualized the customer base we serve and ensured that the user experience aligned with the project’s vision.
Agile delivery: Our agile approach ensured a swift learning curve, enabling us to master the technology and deliver the first-phase version within three months.
Solution provided
Our technical expertise shines in the solution we delivered for the Crowdfunding Platform on ICP blockchain:
Modular approach: We designed the platform with a modular architecture, ensuring flexibility and scalability to accommodate future enhancements.
ICO integration: Seamlessly integrated Initial Coin Offering (ICO) functionality to facilitate fundraising for projects.
Launchpad capabilities: Empowered startups and projects with a robust Launchpad for their token launches.
Staking mechanism: Implemented a secure staking mechanism, enabling users to participate and earn rewards.
In-app wallet: Developed a user-friendly in-app wallet for convenient management of digital assets.
Affiliate program: Designed an efficient affiliate program to promote user engagement and growth.
NFT marketplace: Created a marketplace for Non-Fungible Tokens (NFTs), expanding opportunities for unique digital assets.
Overcoming ICP challenges: Conquered the challenges posed by ICP blockchain’s unique architecture, programming language, and deployment methods.
Results & Impacts
$300,000 in seed funding was secured by the project.
5 projects are now listed on the platform
Travala.com: from seed round to market leader
Travala.com has emerged as a disruptive force in travel booking, boasting 2.2 million properties across 230 countries and 600 airlines. Back from day one, they approached us, seeking not just a development team but a strategic technology partner to actualize their prototype vision and establish a sustainable in-house tech team.
Challenge
Innovation in a rapidly evolving market
Travala.com, fresh from securing their seed funding, faced the challenge of translating prototype feedback into a robust, market-ready product. They sought a dedicated team with the expertise to nurture their vision, aiming to pioneer a blockchain-based OTA and confidently navigate the complexities of a dynamic industry.
Empowering visionaries, accelerating time-to-market
Our tailored approach ensured swift progress. With our dedicated team, Travala.com experienced accelerated development, surpassing their timeline expectations. Our partnership extended beyond mere development; it empowered them to claim the title of the world’s first blockchain-based OTA agent, attracting unexpected engagement from the blockchain community.
Our solution
Building a revolution – step by step
Dedicated team formation: We curated a dedicated, agile team tailored to Travala’s needs, blending technical prowess with a deep understanding of the travel industry’s intricacies.
Prototype transformation: Leveraging their prototype as a foundation, we meticulously crafted and refined the initial product version. Our focus was on scalability, security, and a user-centric design to ensure a seamless user experience.
Strategic development: Our team collaborated closely with Travala.com, aligning development milestones with their market strategies. This approach facilitated an accelerated timeline, surpassing initial expectations.
Solution provided
Blockchain integration: Implementing cutting-edge blockchain technology, we fortified their platform, laying the groundwork for them to emerge as the world’s premier blockchain-based OTA agent.
Launch acceleration: Through streamlined processes and meticulous development, we expedited their product launch, catalyzing an unforeseen surge of interest and engagement within the blockchain community.
Empowering vision: Beyond development, our partnership empowered Travala.com to affirm their position as industry pioneers, poised to redefine the landscape of travel bookings through innovative technology and strategic vision.
Result & impacts
Our collaborative efforts bore fruit sooner than anticipated, prompting Travala.com to expedite their product launch. This strategic move ignited unparalleled interest from the blockchain community, solidifying Travala’s pioneering status and establishing a strong foothold as an industry leader.
Streamline client relations for a leading real estate company
Meet a leading Northern Vietnam real estate enterprise, financially robust yet hindered by outdated IT practices and resource scarcity. Seeking a streamlined client management solution, they turned to Synodus. This partnership transformed their operations, marking the onset of a collaborative journey toward modernized, data-driven success.
Challenge in management
Fragmented client data: Disparate databases hindered understanding client needs across departments.
Manual processes: Heavy reliance on manual workflows for data input, reports, and tracking interactions.
Limited insights: Inadequate analytics hampered decision-making and client strategies.
Scalability issues: Rigid systems lacked adaptability to evolving needs.
Slow response times: Manual processes caused delays, impacting customer satisfaction.
Security risks: Outdated systems posed data breach risks and compliance issues.
Our solution
High-level approach
Scalability and future-readiness: Modular architecture for expansion without performance compromise.
Security and compliance: Robust encryption, access controls, and compliance measures.
Customization centered around business workflow.
Integration and data management: Seamless connectivity for holistic customer data view.
User-centric design: Intuitive interface matching team’s working style.
Training and support: Extensive training for CRM proficiency.
What sets our tailored CRM system apart
Client-centric approach: Customized to business processes, fostering rapid iteration and growth.
Centralized contact management: Empowers sales teams to convert leads efficiently across channels.
Streamlined workflows: Automates tasks like data entry, lead assignment, and scheduling for consistency.
Robust reporting: Generates comprehensive reports for data driven decisions from various sources.
Real-time sales tracking: Utilizes dynamic reporting based on live interactions.
Seamless campaign management: Tracks sales and marketing campaigns across channels effortlessly.
Number talks
The implementation of this automated expense management system not only alleviated administrative burdens but also positively impacted both employees and the company’s financial operations, fostering a more efficient and productive work environment.
Results & Impacts
60% cost savings compared to off-the-shelf and traditional CRM vendors.
25% reduction in manual data entry in 6 months.
20% improvement in response times, enhancing satisfaction.
2 months are what it takes to tailor the whole system
Optimized lead qualification and targeted campaigns.
Enabled informed strategic decisions
Cyberium
Cyber8, a veteran game studio, sought to transcend traditional gaming boundaries. Enterprising in the realm of blockchain technology, they envisioned an immersive 3D sports experience. With our expertise, Cyber8 catapulted from conventional gaming to a metaverse where users not only play but immerse themselves in a futuristic entertainment world.
Challenges
The quest for seamless transition
Cyber8 embarked on a transformative journey, migrating their flagship profitable game into the Metaverse. Their challenge lay in blending their expertise in traditional gaming with the complexities of the Metaverse. Entrusting us, Cyber8 sought a seamless transition while ensuring performance, security, and streamlined management within the evolving metaverse landscape.
Building the future with Synodus
Boasting a stronghold in the Metaverse since 2016, we brought invaluable expertise to the table. Our offerings spanned Metaverse consulting, digital asset development, NFT marketplace engineering, crypto infrastructure, and seamless application integration. Cyber8 envisioned a chill-and-earn NFT sport gaming experience, and we stood ready to turn their vision into reality.
Our solution
A breakdown of our work for Cyber8
Crafting immersive gaming: Developed a captivating 3D Pool Spot game aligned with the Free-2-play & Play-2-earn model, offering users an engaging and rewarding gaming experience from Cyber8’s vision.
NFT marketplace engineering: Engineered a bespoke NFT Marketplace, empowering users to seamlessly trade, purchase, and interact with unique in-game assets, enhancing the gaming ecosystem’s value.
Interoperability solution design: Orchestrated a seamless bridge between Blockchain NFTs, tokens, and in-game assets. This innovative solution fostered a cohesive gaming experience, enabling effortless interaction and utilization of digital assets.
Optimized performance for Gacha events: Devised a custom solution for handling vast data submissions during Gacha Events, ensuring uninterrupted performance and user engagement.
Fortified security measures: Implemented smart contract-based verifications to uphold the integrity of Gacha Boxes, preventing unauthorized access and ensuring data consistency.
Streamlined token management: Constructed a smart contract system for efficient token deposit/withdrawal management, incorporating multiple approval tiers for enhanced security and control.
Result & Impacts
Our client’s testimonial exemplifies our unwavering commitment to delivering successful products with utmost dedication and excellence.
Cloud-based engine powered the debut of digital banking PaaS for SME
Project summary
Our client, a retired VP of Technology, embarked on his entrepreneurial mission after noticing a niche where most PaaS solutions favored large banks, leaving smaller ones with costly or risky options.
Seeking a strategic partner that can deliver technical expertise and business consultation, his wish was attained with Synodus. The result was extraordinary, with the successful launch of an all-around digital banking platform.
Challenge: A too-niche requirement
The first monumental challenge was how to architect a banking PaaS catering to the operating model of smaller financial companies. This includes security, scalability, user-friendliness and openness to integrate with their core banking.
Because of that, he needed a qualified partner that understands the intricacies of the banking sector and the Asia-Pacific market and is committed to supporting all growth stages.
Our solution & methodology
How we got selected
After extensively scoured the globe, our client shortlisted potential partners from Vietnam, India, Poland and Philippines. Standing between strong peers, we knew that mere expertise wouldn’t be enough.
Understanding the pressure in growing the first batch of customers, we suggested a dual strategy of product development and business expansion, starting with foothold in North America before entering the APAC market. This would allow our client to refine their application with valuable feedback. This idea made us stand out, solidifying Synodus as key tech partner for the startup.
Build the concrete with high-level approach
The goal is to craft a nimble and scalable digital bank. Hence, we came up with a framework that revolves around a microservice, modular, and API-first architecture to embolden our client’s requirements and expand along growth.
At the same time, the end-user of digital banking is the general public. As so, we prioritized friendly mobile apps and web experience that anyone can effortlessly navigate through to make transactions and open accounts.
The final product
With the right approach, we implemented Agile Scrum and Extreme Programming to increase productivity and shorten time-to-market.
The digital banking platform as a service (PaaS) offers a list of curated features, adored by not only SME financial institutions but also the Pacific end-users:
The CASA aka Current Account Saving Account combination loved by West & SEA to effectively self-check and manage both deposits. To maximize the highest convenience for the end-user, there’re also automated interest calculation and goal-based saving options.
Automated Lending/ Borrowing that simplifies the tedious process for banking executives and borrowers with just a few clicks.
To guarantee swift transaction processing, the platform supports various payment options, ranging from transfer, bill payment to mobile payment.
Our client can onboard customers in the blink of an eye with KYC and AML checks.
Smart integration with payment gateways, credit scoring and unlimited system to expand your service offerings at will.
Aiding in decision-making, the banking PaaS equips executives with a comprehensive set of analytic tools that monitor customer behavior and extract actionable insights.
Ensure your digital bank complies with regional to global legal standards thanks to the platform’s flexibility and adaptability.
Powered by extensive tech stack, the digital platform prompts the highest performance in load time, while ensuring an eye-soothing look at the forefront.
Result
In a year-long endeavor, our team efficiently executed and delivered the digital banking platform on time and within budget.
This venture marked its debut in North American with a POC, capturing the interest of 3 clients and highlighting the platform’s potential for further expansion. The immediate results have enriched our partnership with the client, setting a foundation for our long-term partnership.
With a clear roadmap in mind, we will keep on working with said client to scale and expand the PaaS capabilities, aiming to earn the heart of APAC market in the future.
Accelerating data preparation speed for organizational impact for a leading commercial bank in Vietnam
About our client
Our client is one of the largest joint stock banks in Vietnam and a market leader in digitalization applications. They are providing a wide range of financial services to both individual consumers and large commercial institutions.
The challenges
The client had difficulty managing massive volumes of transaction data due to little governance before. Managers also shoulder the burden of making real-time responses.
Additionally, they lacked resources with Power BI expertise to perform the migration.
Regarding the current situation, the reporting mechanism takes up to one month to deliver information to managers while data is still siloed.
Work with us
Our client approached us with the aforementioned challenges after a referral. As a company experienced in navigating Vietnam’s regulatory landscape, we recognize the critical importance of meeting data security requirements in industries we serve. Therefore, we initiated several meetings to thoroughly understand these requirements and established a robust process to earn our client’s trust before proceeding with any technical implementations.
The solutions
We implemented a two-way approach:
Firstly, we executed a complete deployment of an on-premises Power BI Report Server. Our team of Power BI experts collaborated with the bank’s BI department to design centralized dashboards overseeing wealth management and retail banking products
Simultaneously, we conducted Power BI training sessions for bank analysts, empowering them to efficiently manage their work independently in the future.
Results & impacts
Over 15 automated reports, updated weekly and easy to manipulate, convenient for monitoring and making decisions, are built. These reports are related to different areas of the bank, which include but are not Lending, KYC, and Wealth Management.
For example:
Customer Feedback Report
Lending Retail Report
Wealth Management Report
Achieving unprecedented efficiency with a 90% decrease in incident rates
A large multi-field medical complex with qualified and experienced advisors, doctors, and experts. The hospital is one of the two centers in the world to perform laparoscopic common bile duct surgery without complications.
Scale: 700 beds
2,500 outpatients/day
800 medical staff
Challenge in operation
The client faced numerous operational challenges typical of a large medical facility. Handling vast amounts of patient data, ensuring efficient communication among staff, and streamlining administrative processes posed significant hurdles. With traditional paper-based systems, they struggled to maintain pace with the demands of modern healthcare delivery.
Our solution
Proposed a comprehensive suite of digital solutions tailored to the client’s needs:
Hospital Information System (HIS)
Electronic Medical Records (EMR)
Quality management dashboards
Mobile applications for patients and medical staff
Equipment and asset management system
Training coordination platform
Scientific research facilitation tools
Implemented each solution systematically to address specific pain points and enhance overall operational efficiency.
Ensured seamless integration of all systems to create a cohesive healthcare management ecosystem.
Provided extensive training and support to ensure smooth adoption and utilization of the new digital infrastructure.
Continued collaboration with the client to monitor performance, identify areas for improvement, and implement enhancements as needed.
Results & Impacts
100% adoption achieved across hospital departments.
70% increase in operational efficiency.
80-90% of reports and forms digitized
60% reduction in effort for year-end inventory analysis.
70% reduction in time for making final summaries.
Synodus platform delivers seamless ERP solution for SME bank
A mid-sized commercial bank faced a daunting challenge as it aimed to integrate finance, HR, and CRM functions efficiently. Ultilizing Synodus’s own low-code platform, the bank transformed its disparate systems into a unified ERP solution. Within a year, the bank experienced unparalleled efficiency gains, marking a remarkable evolution in banking operations.
Challenge in functions management
Challenges
The bank’s endeavor to fortify its financial processes confronted several hurdles:
Cost-prohibitive solutions: Traditional ERP systems proved excessively expensive for a mid-sized institution.
Lack of tailored solutions: Existing tools lacked customization crucial for the financial sector’s stringent regulations and rapid developments.
Synodus offered a breakthrough
Cutting-edge technology stacks: Leveraging Synodus’ low-code platform, cloud-based infrastructure, microservices, and Kubernetes ensured optimal performance.
Customizable, pre-built components: Synodus provided adaptable elements like Tables and Charts, reducing development time and costs significantly.
Our solution
Technical solutions
Modular ERP architecture: Design microservices-based architecture for independent development, deployment, and scaling of banking functions.
Cloud infrastructure & Kubernetes: Host on Azure, leveraging Kubernetes for scalability and cost-efficiency.
Custom development & integration: Develop tailored solutions using modern programming languages and frameworks for seamless integration with existing systems.
Pre-built components & customization: Implement user-friendly interfaces with pre-built customizable components, reducing development time and costs.
Security & compliance: Implement robust security measures, including encryption and role-based access control, to ensure compliance.
Continuous improvement & support: Establish a roadmap for continuous improvement, incorporating user feedback and evolving regulatory requirements.
ERP functions and key features
Finance module
Low-code financial reporting:
Drag-and-drop reporting tools for generating financial reports.
Customizable templates for regulatory compliance.
Automated transaction workflows:
Visual workflow builders for automating payment processing.
Configurable rules engine for transaction routing.
Budgeting & forecasting wizards:
Intuitive budget planning tools.
Forecasting wizards with AI-powered analytics.
Risk management dashboards:
Dashboard widgets for displaying risk indicators.
Configurable risk assessment forms.
HR module
Employee self-service portals:
Low-code portal creation for managing personal information.
Workflow builders for HR task automation.
Recruitment process automation:
Drag-and-drop interfaces for managing job postings.
Template-based onboarding workflows.
Centralized communication hub:
Platform for employee interactions and collaboration.
Integration with HR processes and event management.
CRM module
Customizable customer profiles:
Low-code forms for capturing and editing customer data.
Dynamic customer segmentation.
Sales & marketing campaign builders:
Visual campaign builders for executing marketing campaigns.
Lead scoring configuration.
Service desk automation:
Low-code ticketing system for customer query handling.
Integration with communication channels.
Results & impacts
The HR module’s proof of concept yielded promising outcomes:
Enhanced employee engagement: The communication hub fostered collaboration and knowledge sharing.
Operational efficiency improvements: Streamlined workflows reduced administrative burdens and ensured payroll accuracy.
Positive employee reception: Smooth transition and high user acceptance indicated early success.
Foundation for future impacts: Early successes set the stage for broader organizational transformation
How we saved up 30% of development cost for a regtech startup
Project summary
In a landscape dominated by giants, our client, a RegTech startup, sets their sight on an underserved market, bringing affordable Anti-Money Laundering (AML) compliance to low-margin sectors. Despite being novices in RegTech, Synodus undertook the challenge with an agile mindset and commitment to deliver. In just 9 months, we not only crafted a groundbreaking platform but also slashed our client’s initial budget by 30%.
Challenge
The founder, with over 30 years in Anti-Money Laundering (AML), soon spotted a niche overlooked by big RegTech firms. These giants mainly cater to well-established financial institutions, neglecting smaller companies.
Seeing this untapped potential, our client launched a RegTech startup, offering compliance solution tailored for remittance services, micro-finance firms, and rural banks, to combat money laundering and related crimes.
The last piece he needed was a tech partner that can assist him throughout the product life cycle, adapt to high-level requirements and work within a startup budget.
Our solution & approach
How to be cost-effective?
For us, this project was a challenge. At that point, we had never done any RegTech-focused projects, despite having worked with multiple Fintech companies with strict regulations.
Yet, we secured the deal by offering a solution that underscored our commitment to product quality using value-based delivery model. This strategy balances cost and quality, ensuring an in-budget solution that matches our client’s complex requirements.
To reduce costs, we eschewed traditional roles like Project Manager and Quality Control. It did feel a bit risky. Like how will we ensure the final quality and deadlines without a dedicated quality team?
To ease it down, we combined it with the Agile & Scrum methodology, in which we decide how much our client must pay based on the deliverable and its value. This structure emphasizes customer value and is directly tied to effective work. It incentivizes our team to maintain a high focus, as our revenue is directly impacted by our performance.
From requirements to deliverables: Agile at its best
After 9 months, we crafted a microservices solution, backed by AWS to address Anti-Money Laundering obligations. The feature-rich application, showered with a friendly ReactJS interface, promised to be an assistant to small to mid-sized financial ventures.
The key offerings included:
Digital customer onboarding with identity proofing and remote guidance.
Secondary security layer for the user-side with automated watch-list screening, Amazon RDS with encryption and Know Your Customer (KYC) processes.
A versatile and scalable backend built with NodeJS, supported by Kafka, Redis & Kubernetes for data processing and orchestration.
A Nature & Purpose Risk Assessment of Relationship, providing financial businesses with valuable insights into their customers’ credibility. This assessment drew from the standards of the World Bank, the Asian Development Bank, Alliance for Financial Inclusion, and the Centre for Financial Inclusion.
Notable results
We are proud of this project. Setting all the numbers aside, the idea itself is impact-driven and community-minded. With the KYC & AML solution, underbanked sectors can protect their integrity and join forces to address associated crimes.
This motivated us to support our client, both technically and financially, despite having minimal expertise in Regtech at first.
Results & Impacts
30% of initial budget was saved thanks to quality-focused payment model
$1 for 100 users instead of spending $5 per user in processing AML like before.
An overhaul for a trailblazing pharmaceutical company
Despite robust financial resources, our client, a pharmaceutical powerhouse, faced hurdles in scaling operations due to archaic systems. Their adoption of Microsoft suit catalyzed an 80% year-over-year growth. The transformation enabled them to streamline operations, manage a burgeoning customer base, and stay competitive in a rapidly evolving landscape.
Challenge in functions management
A call for digital evolution
1. Expansion constraints:
Burgeoning customer base strains operational capacity, causing disruptions and delays.
Outdated systems hinder prompt response to increasing demands.
2. Competitive landscape:
Tech-savvy competitors leverage modern technologies for agile operations.
Traditional models risk obsolescence, necessitating urgent digital evolution.
Forward-thinking new IT approach
The client sought a system for order, customer, inventory management, integrated with Dynamics 365 for financial reports. Synodus secured the deal against larger local competitors with a forward-thinking approach.
Instead of a project focus, we laid the groundwork for transformation. Understanding the company’s culture, we proposed a new IT foundation, analyzing current gaps and opportunities. This foundational step kickstarted their digital journey.
Our solution
High-level approach
Transformational foundation:
Shifting to a transformative IT approach.
Cultural alignment and gap analysis.
Customization & evolution:
Dynamics 365 as the base for development.
Scalable framework with iterative improvements.
Integration & seamless flow:
Order, customer, inventory management integration.
Connectivity with Dynamics 365 for real-time insights
Solution provided
Transformational foundation:
IT maturity assessment: Evaluate current IT infrastructure, processes, and capabilities to gauge readiness for digital transformation.
Digital transformation roadmap: Craft strategic plan aligning technology integration with business objectives.
Cultural alignment initiatives: Implement change management strategy fostering innovation.
Initial requirements delivery:
Configure Dynamics 365 for order, customer, inventory management, integrated with accounting system for financial reporting. This setup fulfills immediate needs and lays groundwork for iterative enhancements and broader digital transformation.
Technical solutions review
Order management: Customization within Dynamics 365 for streamlined processing.
Customer management: Centralized CRM setup for comprehensive data.
Inventory management: Customized modules for tracking and automated alerts for low stock.
Integration with Dynamics 365 for financial reports: Data mapping and synchronization for accurate insights.
Security measures: Role-based access control and robust backup protocols ensure data integrity.
Results & Impacts
Maturity Assessment Insights
Roadmap for Digital Transformation
Streamlined Operations & Improved Productivity
Enhanced Customer Relationships
Real-Time Inventory Control
Accurate Financial Reporting
A real estate powerhouse slashed resource planning time by 50%
resource planning time in half while enhancing data management and project visibility. From the brink of uncertainty to a beacon of efficiency, this is their story of triumph.
Challenge in managing project
Data management & engagement: Manual handling of project specifics led to complexity.
Limited project visibility: Nationwide management lacked a centralized hub, hindered overseeing progress and ensuring consistent quality.
Resource allocation struggles: Manual checks with on-site teams and Excel-driven planning drained time that could’ve been better spent on strategic moves.
Unreliable future projections: Without dependable data, predicting timelines and resource needs for upcoming projects turned into guesswork, impacting strategy development.
Our solution
Synodus intervention
The company tried integrating a readily available project management tool, but it didn’t suit the needs of a real estate firm in Vietnam due to compliance limitations and insufficient customization for their specific business activities.
Additionally, its complexity posed challenges for non-tech users who required a more user-friendly interface. That’s when Synodus, recommended by a trusted partner, stepped in to offer assistance.
Solution
High-level approach
Customization and adaptability: Tailor a solution extensively to align with Vietnamese Land Law regulations and the unique business model.
Integrated ecosystem: Employ a modular, integrated approach, minimizing custom coding for streamlined workflow.
User-centric design: Prioritize an intuitive user interface and comprehensive training for non-technical users.
Solution provided
Customized data management: Developed a highly customizable project management system tailored explicitly to handle real estate project data in Vietnam.
Real-time tracking and reporting: Integrated real-time project tracking and robust reporting functionalities for enhanced project visibility and quality oversight.
Streamlined workflow automation: Reduced manual efforts through automated task allocation.
Comprehensive data capture and analysis: Included data capture mechanisms and analytics for informed decision making.
Integrated communication hub: Incorporated a centralized communication platform for efficient collaboration
Result & impacts
40% reduction in manual data compilation, enhancing reporting accuracy and speed.
Real-time tracking improved project visibility, enhancing quality control and risk management.
Resource allocation and planning time halved, enabling focus on high-value tasks.
Estimation accuracy enhanced with reliable historical data and analytics.
Our tailored solution modernized operations, optimizing processes for agile, data-driven project management. The transformation was swift, cost-effective, and scalable, ensuring adaptability to evolving needs and future growth.
10 weeks – 30% timesaving – 25% performance waves: Airlines revision
Meet Bamboo Airways
Being the most loved airlines in Vietnam, Bamboo Airways soars the sky with their stellar cabin services. With flights increasing by 22% annually, the challenge of managing 2,000 remote and onsite employees became apparent.
Embracing Microsoft Power Platform, Bamboo soon bridges their communication gaps and attains a 25% surge in task completion rates with a centralized task management system.
Challenge in managing 2000 employees
Having a mobile workforce across diverse locations, Bamboo still trapped with old-school ways of working. Their workflow was mainly updated through chatting and emails, constantly messing up communication and progress tracking.
Managers were struggling to understand why their team was underperforming and where the bottlenecks were. This was a common snag for SMEs, pressuring Bamboo to find a solution that precisely matches their operation model.
Our solution and methodology
Why we choose Low-code
As their operation was spiral with bottlenecks, Bamboo Airways demanded a quick fix. And low-code is the first thing that came to our mind.
First, the airline was already using Microsoft, making it super easy to integrate the Task management system into their daily digital process.
Second, shout out to low-code, a year-long project turned into a 10-week sprint with only 4 members, saving both time and money.
Our story starts as Synodus and Bamboo share the same office building. This proximity allows our team to response faster and provide immediate on-site support. We convinced Bamboo on board, allowing us to tailor a Microsoft setup that fit them like a glove.
Task management system: A sidekick for employees and managers
Utilizing Power Platform, we built a communication-centric solution that connects Microsoft Teams, SharePoint and Office 365 with the task managers.
This has bolstered a unified and efficient workspace, loved by all Bamboo’s executives:
Task management in Teams: Check which task is in progress, which is close to deadline and add new task without ping-ponging between apps.
Automatic Workflow: Powered by Power Automate, every new data and document made in Office 365 and the task management will be transferred and stored at a centralized SharePoint hub.
From basic to complex features: Covering anything such as task scheduling, task appointing, task prioritization and task scoring.
Effortless Kanban interface to update and keep track of your task.
Real-time analytics with Power BI: Check progress and performance per task, project, department or individual, giving insightful updates for managers and executives.
Adaptive and flexible architecture: An open APIs setup that Bamboo can mix and match with tools in and out of MS ecosystem.
Number talks
Not just getting their workflow back on track, team leaders and managers can now see things with accurate insights, fostering data-driven decision.
Impressed with the result and our meticulous work, Bamboo Airways continued to entrust us with a much bigger project – overhauling their legacy ERP system and expanding analytical capabilities for better planning.
Results & Impacts
25% surge in task completion rates right after 3 months of using the application
15% increase in on-time task delivery rate.
30% of manual tasks are cut down thanks to automation
10 weeks are what it takes to build the software, instead of a year-long project
On attaining a remarkable 108% increase in sales with strategic MIS implementation
About our client
Our client stands as a trailblazing force in Vietnam’s restaurant chain industry, established in 2005. The company has expanded to own 23 distinct brands, with more than 450 diverse-style restaurants spanning nearly 50 provinces and cities throughout Vietnam. This restaurant chain operator has served more than 18 million customers annually, and continues to actively expand and grow. And to do that, our client has a workforce of over 25,000 employees, both behind the scenes and at the forefont.
The brand is not just a culinary destination, it’s a thriving enterprise. This brand remains committed to active expansion and sustained growth, being a pioneer in shaping the culinary landscape across our country – Vietnam.
The challenges
At Golden Gate Group, the primary hurdle in the pursuit of analyzing customer behavior, not lies in the financial constraints, or insufficient workforce, but the lack of big data, and the struggle to transform it into the real asset, making it deliverable and actionable for every department to take data-driven actions.
This realization underscored the critical role of data in shaping their business decisions, leading them to learn how to embrace data as an indispensable pivot for their next business stage. Yet, the pivot was made complex with their existing challenges, impacted by both internal and external factors:
Internal factors
Complex Data Sources: In the dynamic Food & Beverages industry, Golden Gate faced a data challenge akin to assembling a scattered puzzle. The data, sourced from various points, posed a significant hurdle for the business operations team. Additionally, the manual creation of data stored in diverse formats like .csv and .xlsx on different computers further complicated the situation.
Complex Data Sources: In the dynamic Food & Beverages industry, Golden Gate faced a data challenge akin to assembling a scattered puzzle. The data, sourced from various points, posed a significant hurdle for the business operations team. Additionally, the manual creation of data stored in diverse formats like .csv and .xlsx on different computers further complicated the situation.
Reporting Challenges: Beyond the inefficiencies of manual data creation, the manual report generation process added another layer of complexity, becoming a time-consuming ordeal. The absence of efficient tools for managing and extracting reports intensified the struggle, leaving the team grappling with inefficiencies. This reached a critical point as management found themselves unable to access real-time results of business operations.
Domain Knowledge & Organizational Complexity: The requirement for the reports is to cover diverse departments, from accountng, and marketing to HR and Operations, creating an extensive scope, demanding deep expertise to propose effective solutions. This is further beyond what the in-house team could manage.
External factors
Two years ago, during the latter half of 2021 and the beginning of 2022, external factors, notably the Covid-19 pandemic and economic downturn, significantly impacted Golden Gate and other restaurant chains. These events triggered a transformation in consumer behavior, with individuals tightening their budgets for dining out.
This shift in consumer behavior not only reflected budget considerations but also increased selectiveness in dining choices. It was a pivotal period for Golden Gate, necessitating navigation through the challenging business landscape and adaptation to the evolving preferences of consumers.
Golden Gate Group came to Synodus with the existing problems above, seeking to elevate their current reporting system to new heights and get prepared for a data-driven future. As a client-first consulting company, we prioritize understanding and addressing our clients’ persistent issues. Therefore, we conducted extensive interviews with various roles within the Group. This approach ensured a comprehensive understanding of their specific problems, and allowed us to tailor data solutions that precisely met their requirements.
Here is the roadmap that we crafted to ensure that our suggested solutions aligned seamlessly with the Golden Gate Groups’ problems:
Rebuilding the reporting system
Recognizing the complexity of Golden Gate Group’s organizational structure, with intersecting and independent departments, we proposed the re-development of their reporting system. The new system incorporates key performance indicators tailored to meet the data needs of all departments, including finance, sales operations, marketing, and human resources. Notably, we focused on creating a comprehensive report list for the executive-level business management team.
Company structure reorganization and implementation of ROW LEVEL SECURITY (RLS)
Acknowledging the need for a structured approach, we collaborated with Golden Gate Group to reorganize their company structure. Subsequently, we assisted in the distribution of reports across separate departments, implementing ROW LEVEL SECURITY (RLS) to ensure that each staff member could only access data granted to them. This granular permission system was tailored for each department, enhancing data security and access control.
Addressing data silos
As we acknoledged that our client had confronted with data silos, we provided support by consolidating manual files, suggesting standardized formats for each document type. We then organized a centralized repository and devised procedures to automate the extraction of data into the database. This initiative streamlined the process, breaking down silos and ensuring a more cohesive and accessible data environment.
Optimized and cost-saving solutions
Our commitment to finding optimal and cost-saving solutions led us to recommend leveraging existing Microsoft services. Given Golden Gate Group’s use of Microsoft services, our data team proposed integrating and sharing reports on Power BI Service – Microsoft’s online Software as a Service (SaaS). As a Microsoft Gold Partner in Data Analytics, we drew on our extensive experience with this platform to build a robust data model, implement Data Analysis Expressions (DAX), create a variety of charts, and configure permissions on Power BI. This integration not only optimized the reporting process but also ensured compatibility with the tools already familiar to the Golden Gate Group.
Results & impacts
In every data consulting and execution project, our primary goal is to ensure our clients achieve two key outcomes: Firstly, it is our client’s satisfaction and seamless operation with the data reporting systems we assist in building. Secondly, our client is capable of leveraging data for insights that drive revenue growth and increased profits compared to the previous years.
The project with Golden Gate Group exemplifies this commitment. Following a collaborative and happy engagement, the Golden Gate Group team now enjoys the following benefits:
Well-designed data visualization improved understanding
data visualization
Each department now works with user-friendly and customized reports, facilitating easy interpretation of charts and enabling them to answer critical questions. This includes:
Insights into menu optimization, such as identifying top revenue-generating products, best-selling combo dishes by season, and products with the highest price but lowest profit.
Marketing optimization is enhanced by determining the most and least effective campaign channels, while financial control insights cover expenditures affecting company profit and departmental budget usage.
Employee productivity is also evaluated by department and time, identifying factors that impact performance the most.
The reporting process is now automated and updated every hour
The reporting process is now automated and updated every hour, alleviating concerns about urgent requests and allowing managers to track performance at any time without relying on prompt updates from subordinates.
The remarkable increased in sales
As a testament to the project’s success, by the end of 2022, the Group witnessed a remarkable 108% increase in sales performance compared to the same period in 2021.
This positive outcome demonstrates the tangible impact of our collaborative efforts in optimizing data systems and leveraging insights to drive substantial business growth for Golden Gate Group.
What does the future hold our collaboration?
Our client and Synodus Team have jointly decided to extend our collaboration, with the mutual goal in mind of automating the cost forecasting system. This endeavor is of utmost importance, given the dynamic nature of the current F&B industry, which demands a strategic approach to optimize costs.
The implementation of a cost forecasting system is poised to be a game-changer, enabling Golden Gate Group to set prices strategically and gain a competitive edge over rivals in the market. This collaboration reflects our commitment to ongoing innovation and empowerment, ensuring that Golden Gate Group would not only succeed in harnessing their data, but they also remain successful in their own industry.
CoralApp’s vision for gamified fitness & wellness activities
CoralApp stands as a beacon in the shift toward holistic health in the digital age. It champions control over personal health data and shatters norms by leveraging AI and blockchain for mental and physical well-being. From revolutionary games to community-driven innovations, CoralApp redefines health engagement.
Challenges
Bridging digital health and personal control
In a changing health landscape, individuals sought more profound connections with their well-being. Exploitative data practices and intrusive advertisements overshadowed health platforms, impeding authentic wellness journeys. CoralApp was ”born” to bridge this gap, drawing on its pioneering approach to health data ownership and user-centric design.
Coralapp’s pivot challenge
Navigating a pivot post-funding round, CoralApp faced a pivotal juncture. Feedback from investors and advisors prompted a significant shift in the product, driving a reevaluation of their initial vision. Synodus came in and tackled the task of revamping their tech set up to align with new goals and market expectations.
Our solution
High-level approach
User-centric development: Our journey began by deeply understanding the client’s wellness aspirations. We collaborated closely, integrating their preferences into every technical facet.
Iterative refinement: Embracing feedback loops ensured constant improvement and alignment with their evolving needs, fostering a solution that truly resonated.
Solution provided
Ai-enabled health tracking: Utilized AI algorithms, transforming phone cameras for easy vital health monitoring.
Blockchain security: Safeguarded user data ownership and privacy with blockchain, ensuring transparency.
Cross-platform accessibility: Effortlessly operated on Android and iOS for universal user accessibility.
Personalized privacy controls: Prioritized user privacy, granting complete data control.
Immersive user engagement: Provided real-time fitness feedback for motivating wellness journeys
Flexible blockchain integration: Seamlessly integrated multiple blockchain technologies for scalability.
Results & impacts
The client’s beta launch hit the mark, receiving stellar feedback from users and investors. The app’s timely debut showcased our commitment to deadlines. End users praised its intuitive design and functionality, while investor enthusiasm validated its potential. This successful launch affirmed market acceptance, boosting client confidence and signaling a promising future. Momentum surged, setting the stage for ongoing advancements and a robust market presence.
Reaching 3 million users: An e-wallet startup venture
Our client, a rising star in the digital payment market, was eyeing to reach 3 million of users by the end of 2023. They started with a blockchain-infused expansion by launching an e-wallet for international e-money and cryptocurrency transactions. Their recurring tech partner, though skilled, couldn’t match the long-term needs. That’s when Synodus stepped in.
Challenge: their first failed launch
Our client planned a long-term strategy to build an all-around financial ecosystem. To bring this vision into reality, they need:
A seasoned cryptocurrency and payment processing ally.
A long-term partner that can nurture the blockchain system.
Initially, our client worked with a development firm. Despite being very supportive, said partner soon struggled to meet timeline and quality adherence. All this hindered our client growth and made the project fall off track.
How Synodus became a trusted companion
From our client’s story, we knew earning their trust wouldn’t be easy. Having experience with 3 blockchain products and multiple financial businesses, we still came up with confidence.
Our team began with open discussions to delve into their business strategy. This information, though sensitive, helped us draw the product roadmap and architecture.
Second, we assessed everything from A to Z to identify areas needing attention. The final goal is to ensure a disrupt-free integration and expansion.
This transparency cleared any skepticism and thus, it ignited our close partnership.
High-performing e-wallet with reliable back office
From a set of curated features, a robust digital e-wallet formed:
With a friendly and intuitive interface, users can easily create accounts, manage their finances, and make transactions.
Users can convert and facilitate global transfers through a peer-to-peer transaction system.
Catering to a broad spectrum of wallet options, including custodial and non-custodial types such as Hot, Cold, and Gas wallets.
To secure data and transactions, we bolstered a multi-layer protection with two-factor authentication and Vault encryption.
The platform efficiency extends to the back-office operations as well. We maintained a lean yet efficient machine with NodeJS, NestJS, PostgreSQL and Redis. This extensive stack will speed up transactions and can accommodate a growing user base.
Our team also adopted Google Cloud Pubsub, Golang and Firebase to support microservices architecture, emphasizing on the scalability and real-time capabilities of the e-wallet.
Explore “the terra incognita” of fintech & blockchain
With the new release, our client has successfully elevated their market presence, striking in the world of blockchain. Being a secure and lightning-fast money transfer, the platform swiftly attracted new users, aiding in reaching the impressive 3 million users milestone.
They also forged valuable partnerships with other prominent players. These collaborations, facilitated by our API support, have further enhanced our client’s service offerings.
Results & Impacts
3 million people using our client’s secure and lightning-fast e-wallet platform.
Synodus Reviews
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A reliable partner for a seamless app experience.
We needed a mobile app to manage peer-to-peer lending services, and Synodus came through with a sleek and highly functional platform. Their ability to integrate complex features like crypto wallets and an NFT marketplace into the app was remarkable. The app has been a game-changer for our business, simplifying the loan process for our users. Fantastic experience working with them
Great work on upgrading our music app.
Synodus helped us modernize our mobile music app with a fresh design and better functionality. Their attention to detail and understanding of our industry needs resulted in an app that our users love. We were particularly impressed with how smoothly the app now runs, even with a large music library. Their team has been responsive and supportive throughout the process.
Timely delivery and smooth collaboration.
We partnered with Synodus to enhance our mobile app, and they delivered beyond expectations. Their team optimized our app’s performance and introduced new features that have significantly improved user engagement. The communication was seamless, and their technical expertise is impressive. We’re now seeing a substantial increase in our user base, and our customers are more satisfied than ever. Highly recommend Synodus for mobile app development.
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84979978289
84979978289
84979978289