SPsoft
About SPsoft
SPsoft is a Managed Services Provider specializing in end-to-end software development and providing top engineering teams for various aspects of software lifecycle management. Our health-tech and medical device clients recognize SPSoft as their trusted technology partner and advisor with deep experience in HIPAA compliant products and custom solutions development.
Our experience includes: healthcare big data visualization, claims processing, SaaS platforms covering patient-payer-provider interactions, telemedicine solutions, patient-provider scheduling solutions with numerous EHR systems integrations, cloud migration, solutions for biotech, clinical trial processes automation, medical device software, machine learning, chatbot/smart assistant, RPA, blockchain, and automated testing solutions. We deliver value to our customers by getting them to the top of leaderboards in their product market niches, optimizing our clients' users' experience, increasing the LTV of our client’s users, and accelerating our clients' product roadmaps. We treat customer projects as our ventures — we do what is best for our clients' business, not what is most profitable for us in the short term.
SPsoft is a Managed Services Provider specializing in end-to-end software development and providing top engineering teams for various aspects of software lifecycle management. Our health-tech and medical device clients recognize SPSoft as their trusted technology partner and advisor with deep experience in HIPAA compliant products and custom solutions development.
Our experience includes: healthcare big data visualization, claims processing, SaaS platforms covering patient-payer-provider interactions, telemedicine solutions, patient-provider scheduling solutions with numerous EHR systems integrations, cloud migration, solutions for biotech, clinical trial processes automation, medical device software, machine learning, chatbot/smart assistant, RPA, blockchain, and automated testing solutions. We deliver value to our customers by getting them to the top of leaderboards in their product market niches, optimizing our clients' users' experience, increasing the LTV of our client’s users, and accelerating our clients' product roadmaps. We treat customer projects as our ventures — we do what is best for our clients' business, not what is most profitable for us in the short term.
Key Insights
Services & Focus
Industry Focus
Client Focus
Portfolio
Web and Mobile Apps For Rehabilitation Provider
SUMMARY
Having taken over a telehealth platform with extensive tech debt, the SPsoft team has provided R&D services, technology consulting, as well as architecture and infrastructure updates required for refining the product’s functionality.
CUSTOMER PROFILE
A US-based start-up platform for physiatrist and recuperative care patients that refines and smoothes the treatment process. Instead of visiting a doctor’s office, patients get a personalized set of recuperative exercise videos, which doctors can adjust and update. This is an up-and-coming HIPAA-compliant telehealth project called to refine the healthcare delivery process.
VALUE DELIVERED
The product’s architectural and infrastructural issues affecting its performance, scalability, and stability have been detected and eradicated. We also dealt with the tech debt left behind by the customer’s previous technology partner, clearing up the way for further product’s development.
All the required improvements have been implemented, and our DevOps specialist has taken to continuously supporting the product’s SLA, reacting to any performance discrepancies within an hour. The product’s refactored code, coupled with the infrastructure and architecture improvements, has managed to dock the number of DevOps incidents down to zero over the course of six months.
It needs mentioning, we have switched to the Time & Material billing model, thus letting the customer prioritize and plan the budget in a cost-efficient manner.
CHALLENGE FACED
We took over a project with no clear vision on improvement and product development researched. Copious performance barriers prevented the product from working smoothly and reaching its full commercial potential. The platform's outdated iOS code was preventing it from meeting the updated App Store requirements. Automated SSL-certificates assignment and custom-designed referral program were missing, bringing about a myriad of legal and customer experience discrepancies.
THE PROCESS
When troubleshooting for our clients, we take one issue at a time, making sure that we miss none. Our consulting team excelled at analyzing the causes of the platform’s unstable performance.
The SPsoft team put all hands on deck to conduct an in-depth R&D of the product’s architecture and infrastructure, eventually identifying its refinement opportunities. Having established the soft spots, we took to crafting up the development road map - the next step on our agenda.
The first step on our way toward an improved product was dealing with the tech scarcities left behind by the previous technology partner. One of the core issues was a scarce support agreement with the previous technology partner.
We have optimized the platform’s infrastructure in order to remove redundancies. All the external modules, databases, and components have been updated to their newest versions to ensure data security and HIPAA compliance.
Our iOS developers have refactored the code letting it meet the updated App Store requirements. Also, the platform's architecture has been updated. The mentioned above custom-designed referral program and the automated SSL-certificate assignment features have been added.
Following a rigid agenda of research, analysis, and development, the platform’s issues have been first mitigated and then removed.
Audience Relationship Management Platform For Music Tech Startup
SUMMARY
SPsoft provides SaaS engineering services for an audience engagement platform.
CUSTOMER PROFILE
The customer is a U.S.-based Audience Relationship Management (ARM) solving direct-to-fan communication for the creator. Rimark’s solution empowers creators to engage with fans on social platforms and channels they already use via social ads, scheduled posts, email, and SMS campaigns, all from a single unified communication hub. At its core, Rimark’s platform helps artists save time, leverage data to optimize marketing spend, and grow revenue through deeper audience engagement.
VALUE DELIVERED
SPsoft created an Audience Relationship Management platform allowing artists to engage with their fans utilizing multiple platforms through a single dashboard. The 4-month-long project involved a major product concept overhaul, which helped attract subscribers and gain industry-wide recognition.
CHALLENGE FACED
The feedback gathered after the MVP release highlighted the need to expand the product concept. This required transforming an existing product into an ARM platform with the following capabilities:
- improved data analytics processing;
- audience relationship management features;
- marketing tools for launching and managing ad campaigns across multiple platforms;
- RESTful API integrations with social media platforms;
- solutions for team management with granular role permissions.
THE PROCESS
The customer initially contracted SPsoft to provide an MVP development of a free audience engagement data analytics tool. SPsoft delivered a “ready to go” product in just under 3 months. After releasing the platform along with gathering first-hand user feedback, the customer decided to extend the product to a full-scale Audience Relationship Management system.
Onboarding the project took minimal time since the SPsoft team who initially worked on the MVP development was also involved in product expansion. This allowed performing product architecture redesign and code refactoring within a very tight time frame. In 4 months the team put into effect all the requested features.
The existing product provided a dashboard with data analytics tools. The system concept changed to an Audience Relationship Management platform, so SPsoft added marketing tools to an existing analytics dashboard. We also implemented API integrations with Facebook Marketing engine, Instagram, seamless SMS/email notifications at scale, and various other marketing tools. Since the platform had to provide several collaboration models, SPsoft delivered capabilities for team management with granular role permissions. The product became a subscription-based platform, and in turn, the team integrated several billing gateways and implemented account management.
As the product is a first-party data platform that has to comply with GDPR and CCPA privacy laws, SPsoft carried out security measures for processing customer data and financial interactions. The platform is actively growing and SPsoft provides ongoing product expansion and support.
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