Simply Contact
About Simply Contact
Simply Contact is a top customer support outsourcing company offering multilingual and multichannel customer services globally.
Our goal is to simplify customer service for world-class brands by delivering KPI-driven contact centers in 18+ languages.
Our customers reduce up to 70% of costs compared to expenses on in-house contact centers while increasing the quality.
We are a trusted service provider for WizzAir, Metro Cash & Carry, Bolt, Yves Rocher, Fareportal, the Cabinet of Ministers of Ukraine, etc.
Simply Contact is a top customer support outsourcing company offering multilingual and multichannel customer services globally.
Our goal is to simplify customer service for world-class brands by delivering KPI-driven contact centers in 18+ languages.
Our customers reduce up to 70% of costs compared to expenses on in-house contact centers while increasing the quality.
We are a trusted service provider for WizzAir, Metro Cash & Carry, Bolt, Yves Rocher, Fareportal, the Cabinet of Ministers of Ukraine, etc.
Key Insights
Portfolio
Call Center Services for Travel Tech Company
Simply Contact provides a customer retention team for a travel tech company. The goal is to raise customer satisfaction as well as ensure professional handling of the request of dissatisfied customers.
Call Center for Cosmetics Sales
Yves Rocher required a professional contact center to handle outbound and inbound calls as well as order processing tasks. It was crucial to provide a high level of service to clients and ensure 10% monthly sales increase or higher on the client base. The goal of the project was to acquire more customers, improve customer satisfaction, and increase sales.
Contact Center for a Transportation Startup
As a fast-growing company, Bolt required to extend their in-house team by hiring an outsourcing partner. The goal was to grow an external customer service team to 90 people within 6 months and implement Bolt service standards to maintain a high-quality service. Our team at Simply Contact has implemented a successful hiring strategy, dividing the interview process into 3 stages: HR interview, written assessment by an English teacher, and a final interview with a Project Manager. The process made it possible to successfully achieve the client`s deadlines on team growth. To make sure agents provide high-quality service, we offered Bolt to change their regular onboarding process. We used a standard online curriculum as a basis and combined it with soft skills material, workshops and calibration sessions, which helped to elevate customer satisfaction.
Customer Support Services for a Leading Airline
Wizz Air decided to expand their existing In-House Team to provide faster and better support for their customers in multiple languages, in order to reduce waiting time and enhance the quality of service. Simply Contact helped Wizz Air to put together a team of professionals that now handle more than 6000 requests per day for Call Center, Customer Relations, Groupdesk, and Official Claims activities in 7 different languages.
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