Interview with Nisarg Shah, Head of Sales - Nimblechapps

Nisarg Shah  

Head of Sales, Nimblechapps

Give us a quick overview on NimbleChapps. When and how did you begin this journey and what were your motives to be successful in app development?

Nimblechapps was established back in Dec 2014,  it was just 3 people with a motive to provide quality oriented and solution oriented development to the clients across the globe.


What is your role in the management and development of NimbleChapps?

I look after the Sales and PR at Nimblechapps. Being with Nimblechapps since we began, I am also looking into the day to day operations as I am know about the company and our work ethics and routines better. Forming strategies for sales, achieving targets, and managing the team have helped us to progress exponentially.


Tell us about your biggest achievement in the industry.

During the initial year of operation, we partnered up with a HK based firm for developing Mobile App for their Bluetooth sensor enabled Kitchen Utensils. As a result of that, we got showcased in CES 2016, 2017, and 2018 as the development partner of the product’s App.


How do you schedule the development phases of the apps to promise the timeline to your clients?

Our entire project is divided into about 5-6 milestones. It contains the breakdown of all the features and task list that would be achieved in the respective milestones. By this, it becomes quite easy for the client to track the progress and for us as well to plan out the development of the App. The phases consist of the first milestone being on the initial upfront. Second being the designing and the UI integration and rest of those being for development.


How do you help your clients in choosing the right yet profitable platform for app development?

This depends on the client’s expectation to reach out the masses and the demographics that they want to target. Basically, if a client is from Asian region it’s advisable to start with Android first rather than the iOS because, the number of people who use of Android Phones is quite high when compared to iOS in these regions due to some good companies like Xiaomi, Oppo, Vivo, One Plus, and so on.

If the client is from Europe, USA, or Australia, iOS is the first preference according to us. But, with Hybrid technology coming in, it has become quite easy for clients to have both platforms explored at once and hence, we suggest them to go the same way.


Which would you suggest for a successful and profitable business progression - Native or hybrid apps? How do you define the factors that influenced you to make this choice?

Well if the client is looking for some cost effective solution, Hybrid is sure the first choice here. A lot of other factors also depend on the selection, such as some hardware features may not be available with Hybrid Approach. In that case, Native is recommended.

However, Native approach will soon become faded due to more and more hybrid inclination from the clients. - Also with PWAs now getting popular, Hybrid approach is a good choice for all requirements.


How do you scheme your pricing model? How do you fix your budget?

Our pricing model includes two types of arrangements:
Fixed Cost model: This is preferred if the requirements are all clear from the start and every aspect of features is clear like a crystal. This doesn’t include any kinds of grey areas that can hinder the development process later on. Based on the time provided by the Business Analysis team, the cost is decided.

Dedicated Hire: Here, as per the client’s requirements and request, we allocate a dedicated resource on monthly basis, where the person whom you hire would be the virtual employee of your company. The client can be in direct contact with the resource.


How helpful are the mobile apps developed by your team, for enhancing your clients’ business?

We have developed some of the Applications which are a business itself i.e. their entire business runs on those Apps. They earn from those Apps, hence we can say that we are able to establish the startups and make them run efficiently.


What according to you are the best practices to attain client satisfaction?

The best practices are after sales services. This is the first area where usually all the companies fail to get the repeat business. Second, this helps to connect with the client on a personal level. Professional level relationship will only last till there is one mistake from any side, having a personal relationship with client always help. Besides, you make new connections and friends :) After all business is not always about earning profits but, it’s about building relationships as well.


How do you update your business system to be in pace with the technological advancements?

As a learning curve for the technological changes, we arrange a lecture at every Saturday for our team of developers. We have appointed few faculties to learn and monitor new things that are upcoming every week and have a session of explanation and then Q/A with the entire team. This really has proven to be a good practice of keeping your developers and other business systems updated.


What are your thoughts about AR, VR and Internet of Things (IoT)?

To be honest, AR and VR need to be explored to its fullest potentials. At present it’s not up to the mark that it should be. Also, it is not assisting to the level it should be to the industries. We see a lot of prototypes and stuff in the exhibition but, unfortunately those don’t make up to production line. This is an area that needs to be explored to its fullest potentials.

While IoT has properly been imbibed with the technology. It is now gaining its due attention in all the fields.


What do you think will be the future of Mobile technology?

I think PWAs are the new future yet to be fully accepted. They don’t require any App Store or play store submission and hence, it’s quite easy to use. People can just save the icon of a web app on their home screen and use it. A lot of our existing clients have begun demanding the PWAs now. So, this is the area we are focusing currently.