Go Wombat
About Go Wombat
Since 2015, Go Wombat has been creating premier custom software and mobile apps for various industries and applications. What started as a small group of friends in Dnipro has grown into a team of almost 100 talented professionals, some of whom started with us and developed their skills from their early days.
We are client-centric and don’t hide the developers working on your project – and this strong sense of collaboration is one of the things that make us a different software company. We currently have four offices across Estonia, Spain, and Ukraine, and our team is alw...Read more
Since 2015, Go Wombat has been creating premier custom software and mobile apps for various industries and applications. What started as a small group of friends in Dnipro has grown into a team of almost 100 talented professionals, some of whom started with us and developed their skills from their early days.
We are client-centric and don’t hide the developers working on your project – and this strong sense of collaboration is one of the things that make us a different software company. We currently have four offices across Estonia, Spain, and Ukraine, and our team is always happy to schedule calls and discuss your project with you.
Our team provides fullstack development services and specifically works with startups as well as established companies with an eye on expansion and innovation. Because of our experience, we understand how important it is to deliver the expected result on time and on budget. As an outsourced team and offshore partner, we can help you bring your product or service idea to life with modern, specialised technology.
Contact us today to get a customised estimate for your project.
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?RM Software for Manufacturing
Demco is a big equipment manufacturer in the US. It produces agricultural equipment, semi trailers, trailer components and RV towing products.
Go Wombat built a CRM system that improved the communication between the main company, dealers, and customers. The company already had an ERP system they used for internal business processes, but they had not adopted it for the interaction between dealers and customers.
Challenge
Demco company sells its products via its dealer network. Most of the products are custom equipment created according to customers' requests. Demco was using outdated ERP software for communications with dealers. As a result, it was always a challenge with evaluating a product configuration, as it took a lot of time to find item for item prices for both the manufacturer and the dealer. Furthermore, there was an absence of an automatic system for handling warranty service requests, digital library of manuals, or technical documentation.
Solution
Create a platform for Demco and dealers as a web application deployed in cloud services. Create a separated web application for the end customers to review their orders and warranty status. Integrate a new CRM platform with the existing ERP system. To implement this project, the developers chose such technology stack: Python(Django) and Javascript(ReactJS). It allowed us to implement various groups of users and provide them with different access levels. In addition, our team used AWS cloud services to expedite the processing of a large number of dealer inquiries.
Result
We created a fast and stable CRM platform that connected Demco departments with dealers’ network and end customers. CRM system is a web application deployed in AWS services.
Currently, the system allows for detailed assessment of equipment configuration with an item list and prices in less than a minute. It gives a chance for dealers to be more flexible for clients and provide product estimations only for currently available items. In addition, Demco’s dealers can submit products for exchange or refund (also view the application status) through their account.
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