Interview with Harshad Shah, Chairman & Director - BrainSpate

Harshad Shah  

Chairman & Director, BrainSpate

Give us a quick overview on BrainSpate. When and how did you begin this journey and what were your motives to be successful in eCommerce development?

BrainSpate, established on January 1, 2023, is a visionary eCommerce Development company run by me, Harshad Shah Chairman & Director of BrainSpate. Our journey began with the desire to reinvent online shopping experiences. We launched on this path to create seamless, user-centric eCommerce solutions because we have a passion for innovation and a commitment to excellence. Our objective is to provide advanced technology and user-friendly interfaces to companies in order to improve their digital presence. We've already achieved considerable progress in just 7 months, delivering on our commitment to create success in the domain of eCommerce development.

What is your role in the management and development of BrainSpate?

I started at BrainSpate as a developer, but now my chief role is coordinating all operational aspects, including client projects, communication, support, and marketing activities. Our strategy includes collaborating closely with clients to understand their business concepts and demands, allowing us to create user-friendly, optimal solutions that perfectly correspond with their goals.

Tell us about your biggest achievement in the industry

My proudest achievement in the industry has been the remarkable growth of BrainSpate. We started with a team of 15 and now have a strong group of 50 talented individuals. We've also been able to help over 100 clients with their projects. Our expertise has grown too – we began with just Shopify, and now we're skilled in WooCommerce, Magento, and Salesforce platforms. This journey showcases our dedication to learning and delivering best eCommerce solutions.

How do you schedule the development phases of the web design and development projects to promise the timeline to your clients?

At BrainSpate, we operate as a collaborative unit, pooling the talents of web developers, designers, digital marketers, and SEO experts. Our client engagement and project execution process adheres to the following steps:

We begin with a thorough requirement gathering to grasp the client's vision.

We create a comprehensive scope of work outlining project specifics.

A joint call with the client and our team ensures everyone is aligned before we proceed.

We offer weekly progress updates for hourly projects, or milestone-based deliveries for fixed-cost projects.

The project culminates with a demo call, presenting all aspects clearly to the client.

Our team makes sure the project goes live on the client's server with bug support included.

We continue to provide assistance through maintenance contracts or an hourly support model, ensuring ongoing client satisfaction."

This approach maintains transparency, fosters collaboration, and guarantees successful project outcomes for our valued clients at BrainSpate.

Which framework, programming or scripting languages do you prefer for web development? How do you convince your clients for the same?

As we focus on eCommerce development using platforms like Shopify, Magento, and WooCommerce, we choose the tools that match perfectly with these systems.

When we talk to our clients, we explain that we use these technologies because they're like special tools designed just for online stores. They make sure the websites work well and are easy to manage. We tell them that these tools have been used by many successful online businesses, so they're a smart choice for reliability and growth.

What would you suggest for a successful and profitable business progression, when it comes to web design and development? How do you define the factors that influenced you make this choice?

For a successful online store, there are three important things to focus on:

Make It Easy to Shop: Create a website that's simple for customers to use, so they can easily buy things.

Plan for Growth: Build a website that can grow as your business gets bigger. This means using tools that allow you to add new things and make changes easily.

Tell People About It: Use things like Google and social media to let people know about your website and what you're selling.

We learned that these things really matter for online stores, and that's why we recommend them to help businesses do well.

How do you scheme your pricing model? How do you fix your budget?

We establish our pricing model and budget by carefully considering project complexity, features, and client requirements. Our process involves:

We thoroughly assess the project's scope, including features, design, and functionality needed.

Based on project needs, we determine the number of team members, their expertise, and the time required.

Every project is unique, so we customise pricing to match the client's specific goals and budget.

We discuss pricing openly with the client, ensuring they understand the value they'll receive.

We offer various pricing models, including fixed cost, hourly rates, or retainer contracts, to suit different project structures.

Our pricing aligns with the project's complexity and client expectations, ensuring transparency and mutual understanding.

This approach ensures fairness, transparency, and a budget that reflects the project's intricacies, ultimately leading to successful partnerships with our valued clients.

How helpful are the web design and development made by BrainSpate for your clients in enhancing their business?

The websites we create at BrainSpate really help our clients' businesses grow. Our designs make it easy for customers to use the websites, so more people buy things. These websites also work well on phones and tablets, so lots of people can see them. We also make sure the websites show up on Google, so more people find them. Our work helps businesses become popular online and make more money.

What according to you are the best practices to attain client satisfaction for web development?

We do a few important things to make our clients happy with their websites:

We talk with our clients often to understand what they want and keep them in the loop.
We make sure we're building the website they really want, so they're happy with the final result.
We're open about how things work, and we don't surprise them with extra costs.
Our websites are designed to be easy for people to use and find what they're looking for.
We make sure the website works properly before showing it to everyone.
We finish the website when we say we will, so our clients aren't waiting too long.
We're always there to help even after the website is finished.

By doing these things, we keep our clients happy and make sure they like what we do.

How do you update your business system to be in pace with the technological advancements?

We're committed to staying up-to-date with the latest technology trends. We achieve this by fostering a culture of continuous learning within our team. Regularly researching emerging technologies, we assess their relevance to our services and explore how they can enhance our solutions. Our team members receive training and skill development to ensure they're well-equipped to implement new tools and techniques.

We also encourage innovation, welcoming new ideas that can push our services forward. By actively listening to our clients' needs and feedback, we align our technological advancements with their expectations. Collaborating with technology partners, participating in industry events, and regularly updating our systems are some of the ways we ensure that our business remains at the forefront of technological progress, offering cutting-edge solutions that benefit both our team and our clients.

What are your thoughts about material design, progressive web app and Internet of Things (IoT)?

The increasing ease of connecting, communicating, and accessing information has expanded our knowledge base. With Progressive Web Apps (PWAs), many businesses can benefit from delivering content seamlessly, saving users from the hassle of browsing through websites. At BrainSpate, we see a promising future for PWAs as they offer app-like experiences directly in web browsers, enhancing engagement and user convenience. Similarly, the concept of the Internet of Things (IoT) has gained widespread acceptance across various domains. IoT's growth is rapid, connecting devices and systems for data-driven insights. While BrainSpate primarily focuses on eCommerce development, we're excited about the potential of IoT for smarter decision-making and personalized experiences. These trends reflect our commitment to staying updated and offering clients the latest in technology for their business success.

What do you think will be the future of web design and development technology?

We see an exciting future for eCommerce technology. We'll experience more immersive shopping through virtual and augmented reality. Artificial Intelligence will offer personalized experiences and smarter customer support. Voice search will be essential, and mobile-friendly designs will be a must. Data privacy and security will remain crucial, along with fast and eco-friendly websites. eCommerce will advance with quicker checkouts, better product displays, and customization. APIs will connect everything seamlessly, and inclusivity and accessibility will be priorities. Continuous learning will be vital, and we're committed to incorporating these trends to provide our clients with forward-looking eCommerce solutions.